Virtual

Make customer success a key growth engine

Sept. 21, 2023 @ 9 AM PT | 12 PM ET

Learn from leading enterprises how to transform your customer success team into a data-driven growth machine.

Did you miss the live event? Recording coming soon. Register to get the recording.

Totango and Catalyst

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September 21, 2023

Make customer success a key growth engine

Learn from leading enterprises how to transform your customer success team into a data-driven growth machine.

Online
On-demand
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Online/Virtual – Free

Thursday, September 21, 2023

With sweeping layoffs, budget cuts, and missed forecasts in the news, businesses are laser-focused on customer retention — positioning customer success teams to emerge from this economic downturn as heroes. But how do you transform your CS team into a data-driven growth machine?

RSVP now to learn the top tips from CS experts and enterprise leaders to: 

  • Unlock data-driven insights to increase customer retention and proactively address churn
  • Delight customers and nurture high-value relationships through personalized and scaled customer success
  • Boost revenue growth by using data to identify opportunities for upsell and cross-sellI
  • Improve collaboration with cross-functional teams by integrating data to unveil deeper customer insights

Don’t miss this chance to equip your customer success team with the tools and strategies they need to deliver predictable retention, renewal, and expansion to drive extraordinary revenue growth.

Register to Watch

Speakers

Peter Armaly

VP of Customer Success
ESG

Allie Irvin

Head of CS
Extreme Networks

Madhavi Bezwada

VP, Client Success
Waystar

Erika Brookes

CMO
Higher Logic

Kristen Hayer

Founder & CEO
The Success League

Ravit Danino

SVP of Product
Totango

Alistair Rennie

CEO
Totango

Karen Budell

CMO
Totango

Chris Dishman

SVP Global CS
Totango

Dennis Reardon

CRO
Totango

Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

Register today to watch

Register today

Save Your Free Spot

Save Your Free Spot
hosted by:
Kevin O'Came
Kevin O'Came
Kevin O'Came

With sweeping layoffs, budget cuts, and missed forecasts in the news, businesses are laser-focused on customer retention — positioning customer success teams to emerge from this economic downturn as heroes. But how do you transform your CS team into a data-driven growth machine?

RSVP now to learn the top tips from CS experts and enterprise leaders to: 

  • Unlock data-driven insights to increase customer retention and proactively address churn
  • Delight customers and nurture high-value relationships through personalized and scaled customer success
  • Boost revenue growth by using data to identify opportunities for upsell and cross-sellI
  • Improve collaboration with cross-functional teams by integrating data to unveil deeper customer insights

Don’t miss this chance to equip your customer success team with the tools and strategies they need to deliver predictable retention, renewal, and expansion to drive extraordinary revenue growth.

Featuring leaders from:

Waystar

Read the transcript

Register today

Save Your Free Spot

Save Your Free Spot
hosted by:
Kevin O'Came
Kevin O'Came
Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came
Kevin O'Came
Kevin O'Came
Kevin O'Came
Kevin O'Came