Navigating Your Customer Success Career Path

May 26, 2022 @ 8:30 am PST/11:30 AM EST

Ever wondered how to navigate your customer success career path? Join us as we provide you insights into the customer success career path from real life experiences.

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Thursday, May 26, 2022

Customer Success Managers is one of the fastest growing jobs as we saw in our 2021 State of the Customer Success Industry and Salary Report. Ever wondered how to navigate your customer success career path? Join us as we provide you insights into the customer success career path from real life experiences. There are a handful of customer success career paths you can take, some more direct than others and each requires different skill sets to consider. 

Robyn Fernandez, Sr. Director of Customer Success at Totango will moderate our panel discussion. We have a great line up of speakers: Maranda Dziekonski, Chief Customer Officer, Swiftly and Jack Daniel, VP of Customer Success, SentinelOne and Naomi Hawn, Manager, Customer Success, Egnyte, will share their different paths they have experienced that have led them to their various roles as they have continued to excel into their current  position as well as navigate the ins and outs of the customer success career path.  

The panel discussion will cover:

  • What are the career growth opportunities in CS
  • What professional qualities are valuable and necessary to build your career
  • When you should start considering your next move.
  • The most common career paths if you are interested in leadership or management
  • Challenges you may face when transitioning into roles in other departments and how to tackle them

If you haven't already, be sure to participate in our annual Customer Success Industry and Salary Survey.

Register to Watch

Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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hosted by:
Kevin O'Came
Kevin O'Came
Kevin O'Came

Customer Success Managers is one of the fastest growing jobs as we saw in our 2021 State of the Customer Success Industry and Salary Report. Ever wondered how to navigate your customer success career path? Join us as we provide you insights into the customer success career path from real life experiences. There are a handful of customer success career paths you can take, some more direct than others and each requires different skill sets to consider. 

Robyn Fernandez, Sr. Director of Customer Success at Totango will moderate our panel discussion. We have a great line up of speakers: Maranda Dziekonski, Chief Customer Officer, Swiftly and Jack Daniel, VP of Customer Success, SentinelOne and Naomi Hawn, Manager, Customer Success, Egnyte, will share their different paths they have experienced that have led them to their various roles as they have continued to excel into their current  position as well as navigate the ins and outs of the customer success career path.  

The panel discussion will cover:

  • What are the career growth opportunities in CS
  • What professional qualities are valuable and necessary to build your career
  • When you should start considering your next move.
  • The most common career paths if you are interested in leadership or management
  • Challenges you may face when transitioning into roles in other departments and how to tackle them

If you haven't already, be sure to participate in our annual Customer Success Industry and Salary Survey.

Featuring leaders from:

Waystar

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Register today

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Register Today
hosted by:
Kevin O'Came
Kevin O'Came
Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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