Onboarding: Optimize the New Customer Journey

Onboarding is the first step in the customer journey and a critical phase which can make or break your customer relationships. If you fail to set your customers on the right track, it can mean failure overall for the customer and your organization.

Did you miss the live event? Recording coming soon. Register to get the recording.

Register today

View Webinar
00
days
00
hrs
00
min
00
sec

Online/Virtual – Free

Onboarding is the first step in the customer journey and a critical phase which can make or break your customer relationships. If you fail to set your customers on the right track, it can mean failure overall for the customer and your organization. Ensure right from their very first experience that the customer is receiving value to keep the likelihood of churn low.

In this webinar, Ravit Danino, VP of Product Management at Totango, gives an in-depth look at a groundbreaking, modular, concept in Customer Success. In our first ever mini-series SuccessBLOCs: Onboarding, Escalation, and Adoption the first installment Onboarding, you'll learn:

- How to dramatically improve the new customer onboarding journey.

- Be able to meet the milestones in an onboarding project timeline and overall goals.

- How to delight end users and enable a consistent and efficient experience.

- Ensure the customer post onboarding is adopting the product or service.

Download the presentation here.

Register to Watch

Speakers

No items found.

Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

Register today to watch

Register today

View Webinar
hosted by:
Kevin O'Came
Kevin O'Came
Kevin O'Came

Onboarding is the first step in the customer journey and a critical phase which can make or break your customer relationships. If you fail to set your customers on the right track, it can mean failure overall for the customer and your organization. Ensure right from their very first experience that the customer is receiving value to keep the likelihood of churn low.

In this webinar, Ravit Danino, VP of Product Management at Totango, gives an in-depth look at a groundbreaking, modular, concept in Customer Success. In our first ever mini-series SuccessBLOCs: Onboarding, Escalation, and Adoption the first installment Onboarding, you'll learn:

- How to dramatically improve the new customer onboarding journey.

- Be able to meet the milestones in an onboarding project timeline and overall goals.

- How to delight end users and enable a consistent and efficient experience.

- Ensure the customer post onboarding is adopting the product or service.

Download the presentation here.

Featuring leaders from:

Waystar

Read the transcript

Register today

View Webinar
hosted by:
Kevin O'Came
Kevin O'Came
Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

Download
FEATURING:
Kevin O'Came
Kevin O'Came
Kevin O'Came
Kevin O'Came