Precision Engagement at Scale with Dynamic Assignment

See how Dynamic Assignment brings TSIA’s Dynamic Engagement model to life by empowering organizations to do more with less - delivering precision engagement throughout the customer journey, with less dedicated resources.

Did you miss the live event? Recording coming soon. Register to get the recording.

Totango and Catalyst

Register today

00
days
00
hrs
00
min
00
sec

Online/Virtual – Free

Tuesday, May 5, 2020

“Dynamic Engagement is a new way to think about aligning human and digital resources to cost-effectively deliver against the promise of technology and service offers,” said Phil Nanus, Vice President of Research, Customer Success, Technology Services Industry Association (TSIA).  

See how Dynamic Assignment brings TSIA’s Dynamic Engagement model to life by empowering organizations to do more with less - delivering precision engagement throughout the customer journey, with less dedicated resources.    

Join Ravit Danino, SVP of Product at Totango and Amit Bluman, Director of Product Management on May 7th, at 10am PT/1pm ET as they walk through how to leverage Dynamic Assignment to immediately access the wide range of expertise throughout your organization, not just those customer success managers with assigned accounts, and rapidly deliver the right expertise to the right person at precisely the right time.  

What you will learn:

  • Difference between a traditional coverage model and dynamic engagement
  • How to activate Dynamic Assignment SuccessBLOC for your organization
  • Key learnings from organizations implementing Dynamic Assignment


Can’t make the webinar? Still complete the registration so we can send you a recording following the event.

Register to Watch

Speakers

No items found.

Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

Register today to watch

Register today

hosted by:
Kevin O'Came

Ravit Danino
SVP of Product, Totango

Kevin O'Came

Amit Bluman
Director of Product Management

Kevin O'Came

“Dynamic Engagement is a new way to think about aligning human and digital resources to cost-effectively deliver against the promise of technology and service offers,” said Phil Nanus, Vice President of Research, Customer Success, Technology Services Industry Association (TSIA).  

See how Dynamic Assignment brings TSIA’s Dynamic Engagement model to life by empowering organizations to do more with less - delivering precision engagement throughout the customer journey, with less dedicated resources.    

Join Ravit Danino, SVP of Product at Totango and Amit Bluman, Director of Product Management on May 7th, at 10am PT/1pm ET as they walk through how to leverage Dynamic Assignment to immediately access the wide range of expertise throughout your organization, not just those customer success managers with assigned accounts, and rapidly deliver the right expertise to the right person at precisely the right time.  

What you will learn:

  • Difference between a traditional coverage model and dynamic engagement
  • How to activate Dynamic Assignment SuccessBLOC for your organization
  • Key learnings from organizations implementing Dynamic Assignment


Can’t make the webinar? Still complete the registration so we can send you a recording following the event.

Featuring leaders from:

Waystar

Read the transcript

Register today

hosted by:
Kevin O'Came

Ravit Danino
SVP of Product, Totango

Kevin O'Came

Amit Bluman
Director of Product Management

Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

Download
FEATURING:
Kevin O'Came

Ravit Danino
SVP of Product, Totango

Kevin O'Came

Amit Bluman
Director of Product Management

Kevin O'Came
Kevin O'Came
Kevin O'Came