Whether or not you already have a Voice of Customer (VOC) program or you need to start one, this product deep dive will walk you through the newly launched Voice of Customer SuccessBLOC and cover the key metrics and best practices for implementing a customer loyalty program, starting with NPS. Join Ravit Danino, SVP of Product, Vijay Rao, Director of Product at Totango, and Mark Fordham, SVP of Client Success at CareerArc, to learn how to gather customer sentiment using NPS and CSAT Surveys in Totango. Incorporate listening and acting on customers experience and feedback into your day to day execution. Close the feedback loop effectively with Promoters and Detractors increasing trust and transparency.
What you will learn:
- What to consider when starting your VOC program
- How to activate Totango’s Voice of the Customer SuccessBLOC from the Marketplace
- Leveraging customer sentiment using NPS surveys
- Closing the loop with Promoters and Detractors
- Staying on top of your loyalty metrics
Can’t make the webinar? Still complete the registration so we can send you a recording following the event.