Running VOC programs with Totango

Learn how to gather customer sentiment using NPS and CSAT Surveys in Totango.

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Online/Virtual – Free

Thursday, June 11, 2020

Whether or not you already have a Voice of Customer (VOC) program or you need to start one, this product deep dive will walk you through the newly launched Voice of Customer SuccessBLOC and cover the key metrics and best practices for implementing a customer loyalty program, starting with NPS. Join Ravit Danino, SVP of Product, Vijay Rao, Director of Product at Totango, and Mark Fordham, SVP of Client Success at CareerArc, to learn how to gather customer sentiment using NPS and CSAT Surveys in Totango. Incorporate listening and acting on customers experience and feedback into your day to day execution. Close the feedback loop effectively with Promoters and Detractors increasing trust and transparency.

What you will learn:

  • What to consider when starting your VOC program
  • How to activate Totango’s Voice of the Customer SuccessBLOC from the Marketplace
  • Leveraging customer sentiment using NPS surveys
  • Closing the loop with Promoters and Detractors
  • Staying on top of your loyalty metrics


Can’t make the webinar? Still complete the registration so we can send you a recording following the event.

Register to Watch

Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

Register today to watch

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hosted by:
Kevin O'Came

Ravit Danino
SVP of Product, Totango

Kevin O'Came

Vijay Rao
Director of Product, Totango

Kevin O'Came

Mark Fordham
SVP of Client Success, CareerArc

Whether or not you already have a Voice of Customer (VOC) program or you need to start one, this product deep dive will walk you through the newly launched Voice of Customer SuccessBLOC and cover the key metrics and best practices for implementing a customer loyalty program, starting with NPS. Join Ravit Danino, SVP of Product, Vijay Rao, Director of Product at Totango, and Mark Fordham, SVP of Client Success at CareerArc, to learn how to gather customer sentiment using NPS and CSAT Surveys in Totango. Incorporate listening and acting on customers experience and feedback into your day to day execution. Close the feedback loop effectively with Promoters and Detractors increasing trust and transparency.

What you will learn:

  • What to consider when starting your VOC program
  • How to activate Totango’s Voice of the Customer SuccessBLOC from the Marketplace
  • Leveraging customer sentiment using NPS surveys
  • Closing the loop with Promoters and Detractors
  • Staying on top of your loyalty metrics


Can’t make the webinar? Still complete the registration so we can send you a recording following the event.

Featuring leaders from:

Waystar

Read the transcript

Register today

hosted by:
Kevin O'Came

Ravit Danino
SVP of Product, Totango

Kevin O'Came

Vijay Rao
Director of Product, Totango

Kevin O'Came

Mark Fordham
SVP of Client Success, CareerArc

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Ravit Danino
SVP of Product, Totango

Kevin O'Came

Vijay Rao
Director of Product, Totango

Kevin O'Came

Mark Fordham
SVP of Client Success, CareerArc

Kevin O'Came
Kevin O'Came