Agour Tzour
Senior Customer Success Manager, Totango
Evyatar Seri
Director of CS at Radware
If customers are not actively engaging with the product, they will never see the value of their investment. And without a clear return in sight, they’re a churn waiting to happen.
To drive the highest levels of product usage and adoption, it’s important to take a look at your customer journey to identify where and how you can enhance your overall customer experience. An agile methodology can ensure that you don’t let your customers fall behind and allows for you to test and scale your approach to customer success.
Join Agour Tzour, Senior Customer Success Manager at Totango and Evyatar Seri, Director of CS at Radware on Wednesday, November 4 at 10am PST | 1pm EST as they provide the secrets to driving high adoption by walking you through how to execute against your KPIs, implement scalable processes, and achieve successful outcomes for your customers
You will learn how to:
- Set up your goal framework and key KPIs to measure
- Unify communication and drive value-based engagements
- Identify bottlenecks and implement scalable automated processes
