Using Technology to Drive Scalable Customer Success

Make technology work for you! Whether your business is high touch or high volume, the right digital nurture strategy allows you to deliver highly relevant, engaging, and effective communication to all your customers at scale.

Did you miss the live event? Recording coming soon. Register to get the recording.

Register today

00
days
00
hrs
00
min
00
sec

Online/Virtual – Free

Thursday, February 20, 2020

Make technology work for you! Whether your business is high touch or high volume, the right digital nurture strategy allows you to deliver highly relevant, engaging, and effective communication to all your customers at scale. Join Christine Knific, Senior Manager of Digital Customer Success at Totango, to learn how you can use technology and automation to drive successful outcomes with your customers.

What will you take away?

  • Learn the benefits of a Tech-Touch Program
  • How to build a digital nurture program for all customers
  • How to measure the success of your campaigns
  • Sample templates to kickstart your digital communications


Can’t make the webinar? Still complete the registration so we can send you a recording following the event.

Register to Watch

Speakers

No items found.

Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

Register today to watch

Register today

hosted by:
Kevin O'Came

Christine Knific
Senior Manager, Customer Success, Totango

Kevin O'Came
Kevin O'Came

Make technology work for you! Whether your business is high touch or high volume, the right digital nurture strategy allows you to deliver highly relevant, engaging, and effective communication to all your customers at scale. Join Christine Knific, Senior Manager of Digital Customer Success at Totango, to learn how you can use technology and automation to drive successful outcomes with your customers.

What will you take away?

  • Learn the benefits of a Tech-Touch Program
  • How to build a digital nurture program for all customers
  • How to measure the success of your campaigns
  • Sample templates to kickstart your digital communications


Can’t make the webinar? Still complete the registration so we can send you a recording following the event.

Featuring leaders from:

Waystar

Read the transcript

Register today

hosted by:
Kevin O'Came

Christine Knific
Senior Manager, Customer Success, Totango

Kevin O'Came
Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

Download
FEATURING:
Kevin O'Came

Christine Knific
Senior Manager, Customer Success, Totango

Kevin O'Came
Kevin O'Came
Kevin O'Came