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3 myths stopping businesses from adopting AI (and why they’re wrong)

Uncover common AI myths stalling customer success and revenue operations. Learn why AI empowers customer success and drives smarter, scalable business growth.

4 steps to turn customer objectives into renewal success

Boost renewals by tracking customer objectives. Learn to set milestones for value realization and reduce churn.

3 myths stopping businesses from adopting AI (and why they’re wrong)

Uncover common AI myths stalling customer success and revenue operations. Learn why AI empowers customer success and drives smarter, scalable business growth.

4 ways to structure your customer success team for maximum retention and revenue growth

Customer success team structure forms the foundation for a successful CS team. Learn four keys to organizing a winning team.

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Create a Strong Customer Engagement Strategy

Customer Success vs. Customer Service: How They Work Together

The Top 7 Customer Success Trends for 2020

SuccessBLOCs - Now With More Usage Metrics

Customer Success and Marketing: How These Teams Collaborate

Create a CS Adoption Plan

How to create a customer success adoption plan

Adoption is a stage in a journey, not a point in time. It is the process of continuing to derive ever-more value from your products and services. This experience of value is critical to the health of your customer relationship, so you need a customer success adoption plan.

The Top Customer Success Factors to Help You Create an Enterprise-Wide Strategy

The rise of the recurring revenue business model has placed the customer in control of their business partnerships. Customer value is now achieved over repeated cycles of renewal…

5 Best Practices to Encourage Customer-Centric Growth

A customer-oriented approach to business is fast becoming a necessary ingredient for success in today’s customer-centric economy.

Announcing Totango's Winter '20 Release: Jasper

Winter weather certainly makes you appreciate sunny days. I changed my travel plans today to take advantage of the beautiful weather to ski in Jasper, Canada.