Blog

Customer Success vs Account Management: Understanding What Each Team Does

Customer success and account management share common goals: Building customer loyalty and driving growth.

What is Customer Retention Management and Why Does it Matter?

As the economy grows increasingly customer-centric, customer retention becomes more vital to the success of enterprises.

The Top 7 Churn Management Strategies for B2B Enterprises

There are almost always indicators that a customer is going to churn, which means that if identified early, a good Customer Success team can mitigate the risk and execute a successful recovery plan.

Bentley Doubles Down on Customer Success with Totango’s New Dynamic Assignment Solution

This week, Totango launched Dynamic Assignment, a new innovation that taps into a fluid group of specialists throughout the enterprise and matches their expertise …

Understanding the Customer Success Team Structure

The success of an enterprise depends more than ever on the Customer Success (CS) team. A CS team’s primary purpose is to build, maintain …

Product Update January 20, 2020 Campaign

Winter is here, and we all definitely feel it! It’s 36 degrees outside where I’m based in California, and I know it’s much colder for many of you.

Customer Delight vs Customer Satisfaction: How These Two Concepts Work Together

Satisfaction is practical. Delight is emotional. That is the big difference in the customer delight vs customer satisfaction divide.

Totango Announces Dynamic Assignment

At Totango we strive to deliver cutting-edge approaches to the challenges facing the Customer Success industry. Today we are thrilled to announce our latest innovation, Totango Dynamic Assignment.

Customer Success: Roles Within a B2B Enterprise