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Best Practices

4 ways to structure your customer success team for maximum retention and revenue growth

Discover proven team structures that boost retention and revenue for SaaS. Build a customer success organization with these 4 principles that power long-term growth.

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Hear what our industry experts are saying

Mastering customer health scoring: how to get data you actually trust
Rethink customer health: it’s not just a CS problem anymore
Totango is GDPR Compliant, SOC-2 Certified, and SCIM & SSO Supported

Inside our journey to a customer-led community

Discover how a customer-led community drives success. Boost engagement, peer learning and product adoption with a unified customer success community.

Industry Trends

Rethink customer health: it’s not just a CS problem anymore

Go beyond red flags — align teams, drive customer health, and scale revenue success. Proven strategies for CS and RevOps leaders.

Perspectives

Mastering customer health scoring: how to get data you actually trust

Unlock customer health insights for real growth. Learn how to collect reliable data to drive smarter success strategies.

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Product Updates

It’s Time to Confront Reality: Monitoring Customer Health

Trends

It’s Time to Shift Right

Research

The Customer Success Playbook: How to Survive and Thrive During an Economic Downturn

Customer Loyalty

How Customer Loyalty Can Drive B2B SaaS Business Growth

Customer Marketing

3 Things CMOs Should Do During an Economic Downturn

Research

Customer Success in SaaS: A Complete Guide & Best Practices

Escalations

Resolve Escalations and Deepen Customer Relationships with Totango’s New SuccessBLOC

Customer Journey

3 Things CROs Should Know During an Economic Downturn

Trends

Why Now is the Time to Invest in Customer Success