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Best Practices

4 ways to structure your customer success team for maximum retention and revenue growth

Discover proven team structures that boost retention and revenue for SaaS. Build a customer success organization with these 4 principles that power long-term growth.

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Hear what our industry experts are saying

Mastering customer health scoring: how to get data you actually trust
Rethink customer health: it’s not just a CS problem anymore
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Inside our journey to a customer-led community

Discover how a customer-led community drives success. Boost engagement, peer learning and product adoption with a unified customer success community.

Industry Trends

Rethink customer health: it’s not just a CS problem anymore

Go beyond red flags — align teams, drive customer health, and scale revenue success. Proven strategies for CS and RevOps leaders.

Perspectives

Mastering customer health scoring: how to get data you actually trust

Unlock customer health insights for real growth. Learn how to collect reliable data to drive smarter success strategies.

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Best Practices

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Best Practices

B2B customer segmentation: Six best practices

Go-to-market strategy
Customer-led growth
Best Practices

How to Craft the Best Client Onboarding Questionnaire

Trends

The Unique Role of CSMs

Best Practices

Why Customer Expansion Should Be A Critical Component of Your Growth Strategy

Product Updates

How the Right CS Platform Can Help You Do More with Less

Product Updates

Open the Channels of Communication with Your Customers

Trends

Why You Should Throw Out Your CRM

Product Updates

How to Risk-Proof Your Business with Totango