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Global Executive Forum

Thank you to all the delightful guests and speakers who made our Executive Forum at Carmel Valley Ranch such an amazing success.

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Executive Forum 2022 Resources

Escape to an Oasis.
Unleash Customer Success.

Two-Days of Innovation

Actionable insights for more powerful impact

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Exclusive Peer Networking

Build connections with like-minded executives

500-Acre Playground

Enjoy a world-class stay at Carmel Valley Ranch

Learn, network, and share proven strategies for uniting silos and unlocking customer WOW. Leave with the knowledge and network to instill a culture of innovation, transform your company with agile customer success, and create deep and memorable relationships with their customers.

Customer Success Summit Highlights

Keynote: Unleash Customer Success

Guy Nirpaz

Founder & CEO
Totango

Customer Success 3.0

Geoffrey Moore

Author, Speaker, Advisor
Geoffrey Moore Consulting

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Customer Success 3.0

Geoffrey Moore

Author, Speaker, Advisor
Geoffrey Moore Consulting

From Zero to Success – Building a New CS DNA at Extreme Velocity

Stephanie Comardelle

VP, Global Customer Success & Services
Extreme Networks

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Customer Experience Canvas: Product Deep Dive

Nate Richardson

Sr. Product Manager
Totango

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How Varicent Closed the Loop to Successfully Drive customer Advocacy

Nikki Kent

EVP Product Strategy & Customer Success
Varicent

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Digital Onboarding SB and at-Scale Accelerator Program

Katie Rich

Senior Director, Product Experts Group

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Crushing the Risk Monster

Madhavi Bezwada

VP, Client Success
Waystar

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Trends & Inspirations: What's Next for Customer Journeys?

Anne Ting

SVP Marketing
Totango

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Innovation through Collaboration

Amanda Kleha

Chief Customer Officer
Figma

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The Future of Success: Innovation Sneak Peek

Ravit Danino

SVP Products
Totango

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Embedding Value Realization Trends in Customer Deliverables

Michael Genstil

CEO
VisualizeROI

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Architecting the Next Era of Digital Success

Carlos Quezada

Head of Customer Success & SaaS Operations
HPE

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Top Trends for More Impactful Customer Engagement

Katie Yagodnik

Director of Customer Success Operations and Digital Programs
Totango

Breaking Silos to Supercharge Adoption

Evyatar Seri

Global Group Leader, Customer Success
Radware

Summit Photos

Speakers

Geoffrey Moore

Author, Speaker, Advisor

Amanda Kleha

CCO

Guy Nirpaz

Founder and CEO

Jamie Bertasi

President & COO

Madhavi Bezwada

VP, Client Success

Waystar

Stephanie Comardelle

VP of Customer Success

Ravit Danino

SVP Product

Mike Genstil

Chief Executive Officer

Michael Goetz

GM of Customer Outcomes

Github

Nikki Kent

EVP Product Strategy and Customer Success

Ken McMahon

Global Head of Customer Success

Alexander Farmer

VP of Customer Success

Carlos Quezada

Head of Customer Success & SaaS Operations

Aruba Logo

Katie Rich

Head of Product Experts Group

Nate Richardson

Product Manager

Anne Ting

SVP Marketing

Omid Razavi

Chief Customer Officer

Amazing companies at Summit 2022

NTT company logo
SentinelOne Logo
Aruba Logo
Dynatrace

Agenda at a Glance

Event starts Monday, March 14 with a Welcome Reception at 5pm.
Event will end Wednesday March 16 at noon. Business casual attire.

Customer Success Will Never be the Same

Learn why!

Jobs to Be Done

Innovation and Customer Success

Insights to Inspire

Hear new data and insights on CS practice

Scaling Customer Success

Hear from the experts on how to scale during explosive growth

Digital or Bust

Learn how to successfully employ a digital-first model in times of constant disruption

Product Announcements

Be the first to learn about industry-changing product innovation

Surprise Special Guest Speaker

You won't want to miss
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The event was world class and everything it purported to be – educational, social, and fun. I had a wonderful time and thank you for it!
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The summit was well designed with high-quality presentations. The opportunities to network were extremely valuable. You brought in the right audience.

Register Today

Customer Success Summit Global Executive Forum is designed for executive leaders of customer success, primarily Director and above.

Venue & Accommodations

We've chosen a "500 acre playground" for our 2022 Global Executive Forum. Enjoy breathtaking views, luxurious accommodations, and top-notch food, activities, and amenities at Carmel Valley Ranch.

Carmel Valley Ranch
1 Old Ranch Rd, Carmel-By-The-Sea, CA 93923

Reserve Your Spot

Spots are limited for this exclusive event. Save your spot today!

Reserve Your Spot Now

Frequently Asked Questions

What is the Customer Success Summit 2022- Global Executive Forum? Is this in place for previous Summits?

In the past eight years, we’ve experienced tremendous success with our annual conference. To continue the momentum and further enhance the attendee experience, the annual Customer Success Summit is now split into two smaller events with focused content for specific audiences. Our Customer Success Summit- Global Executive Forum is our exclusive- invite-only event for Executives to come together and learn and network. The Customer Success Summit - Team Edition is geared towards practitioners. These new event formats are designed to offer attendees more value, quality connection, and impactful content.

What does the event cost cover?

The event ticket prices cover event attendance to include welcome reception, keynote and all break out sessions. This includes all meals during the event.

Will meals be provided?

Continental Breakfast, lunch and dinner are included with all full conference passes

What is the cost to attend the Global Executive Forum?

Early-Bird Special is running until Jan 14th- Cost is $1799.

Regular Pricing is $1999.

Pricing is on our website.

What are the COVID-19 requirements to attend in person?

As the Covid-19 requirements for healthy and safety guidelines evolve, these guidelines will continue to be updated to ensure the safest event possible. 

All those planning to attend in-person will be expected to adhere to the following health and safety guidelines outlined below:

The Customer Success summit- Global Executive Forum  will be implementing a proof of vaccination system to verify vaccinated status or negative Covid Test within 72 hours of the event amongst those in attendance. All attendees will receive information on how to verify their vaccination status closer to the date of the event to allow a greater number of attendees to receive their vaccines. 

The following FDA approved vaccines are acceptable: AstraZeneca, Johnson & Johnson, Pfizer, Moderna.

Proof of Negative COVID test for all in-person unvaccinated attendees. All attendees who do not show proof of vaccination will be required to show proof of a negative COVID test within 72 hours of entrance to CS Summit. Plan to be tested and bring your proof of the negative test with you. **Limited rapid testing will be available at our satellite check-in locations, but do take 15 minutes per person. Plan to wait at least 30 minutes or more to be tested at this location. Those that test positive for COVID 19 will not be permitted entry.**

Temperature checks each day of the event. Everyone attending will be required to undergo a temperature check prior to entry. We will employ various mechanisms to temperature-screen attendees, this will  include passive scanning of all attendees prior to entry to the venue each day. Anyone with a temperature above 100.4 Fahrenheit will not be permitted to attend.

Please note: We are currently monitoring guidance around booster shots and will update our requirements as needed. 

What we are doing to help provide a healthy environment for all: 

  • Our venue will conduct extra sanitizing between sessions and meetings.
  • Hand sanitizer will be easily accessible throughout the event space.
  • Masks will be available for all attendees.
  • We will also be implementing frequent wipe downs of all common touch areas each day including doorknobs, lecterns, microphones, counters, trash receptacles, screens, water stations, registration tables, keynote chairs, and in and around the bathroom areas

Not feeling well?

For the health and safety of all our attendees, if you have any flu-like symptoms within the last 2 weeks prior to the event (fever and a cough, sore throat, runny or stuffy nose) or symptoms related to COVID-19 within the last 2 weeks prior to the event, unfortunately, you will not be allowed entry into the event.  We are unable to make any exceptions.

MASKS & FACE COVERINGS

The Centers for Disease Control and Prevention (CDC) recently updated its guidance for face coverings in areas with substantial or high COVID-19 transmission rates. In accordance with these updates, we have instituted the following guidelines for Carmel Valley Ranch guests:

  • Face coverings are no longer required. It is optional.
  • Individuals with medical conditions and children under the age of 2 may be exempt from this requirement.
  • Guests who are not vaccinated are recommended to wear face coverings in public areas, indoors and outdoors, while visiting The Ranch.
  • Disposable masks and gloves are available upon request.
  • Of course, our colleagues will be following these guidelines as well. Our goal is to protect against the spread of COVID-19 and its variants, while creating the safest possible environment for play.


I only want to attend one day, is that possible?

Please reach out to lorena@totango.com  (TBD based on overall attendance and/or availability)

I didn't receive an invitation?

Please reach out to Lorena@totango.com and she can help accommodate.

How do I book a hotel room?

We have secured a courtesy block at Carmel Valley Ranch for $425(not including tax) USD per night Book below to get the negotiated rate. 

Carmel Valley Ranch 

1 Old Ranch Rd,

Carmel- By- The- Sea, CA 93923

Cancellation and deposit policy will be as follows: 7 DAYS PRIOR OR 1 NIGHT FEE/ CREDIT CARD REQUIRED TO HOLD RESERVATION. The one night deposit will not be charged; unless, the guest cancels within 7 days of arrival.

Rooms are bookable through the UR Link below. This is a much easier process, by simply inputting the arrival & departure date your group special rate will show up.

https://www.hyatt.com/en-US/group-booking/SJCJC/G-TOTO

Group attendees are also more than welcome to call our main reservations line at 1-866-643-8043 and mention the Totango Offsite Meeting group to receive your special rate.

Do I have to stay at the Carmel Valley Ranch?

We have negotiated a very good rate for our event location, however below are a couple of options you can check for availability. We do not have contracted pricing at these hotels.

https://www.bernarduslodge.com/(2.6 miles away)

https://www.quaillodge.com/?utm_source=google-local&utm_medium=organic&utm_campaign=gmb (3.3 miles away)

https://www.carmelmissioninn.com/ (6.4 miles away)