Guy Nirpaz
Founder & CEO
Totango
Panel
Jamie Bertasi, President & COO, Totango
Annie Stefano, Customer Success Consultant and Educator, Growth Molecules, LLC
Carlos Quezada, Head of Digital Services Strategy & Customer Success, Aruba, a Hewlett-Packard Company
Morgan Courtney, Director of Customer Success, TaskRabbit
Karen budell
Chief Marketing Officer, Totango
Jay Nathan
EVP & Chief Customer Officer, Higher Logic / Gain Grow Retain
Download SlidesEmilee Marchesiello
Director of Customer Success
ProctorU
Morgan Courtney
Director of Customer Success
TaskRabbit
Allie Irvin
Global Digital Scale Leader, Customer Success, Extreme Networks
Lindsey Davidson
Global High Touch Leader, Customer Success, Extreme Networks
Download SlidesElla Eng
Customer Success Director, Enterprise Team Lead, Totango
Rachel Timman
Sr. Strategic Program Manager, Varicent
Download SlidesBrian O'Keeffe
Digital Engagement Manager, Egnyte
Jennie Hayes
Manager, Customer Success Operations, Egnyte
Download SlidesJoe Tichenor
Senior Client Success Insights Manager, Waystar
Download SlidesTeresa Chu
Head of Digital Engagement Strategy
Aruba Networks
Jamie Bertasi
President & COO
Totango
Dive right into a dynamic, engaging program that’s interactive and community-led so you can create and exchange CS best practices and tools to drive your individual growth and the collective success of our industry.
A collaborative experience
Come together with customer success managers, developers, customer journey designers, and data integration and implementation leads to create unique engagement models that generate customer value. Discover how Composable Customer Success enables organizations to scale and grow through automation, personalization, real-time monitoring, and optimization.
Best of all, it takes place in Miami, a global epicenter of arts, entertainment, creativity, and culture!
Access powerful insights from industry thought leaders and experts that you can immediately act on to drive growth and better customer outcomes. Plus, get hands-on training and tips from Totango experts.
Dig into real-world scenarios (good, bad, and ugly) and get DIY how-tos that you can drive customer success faster with SuccessBLOC templates and simple automated tools.
Network, collaborate, and share with your favorite CS peers and new faves. See if your team’s a winner with the Customer Success Hero Awards!
Enjoy a refreshing, leisurely stay on Miami Beach and explore the arts, architecture, and fashion in the Miami Design District.
Keynote Speaker
President & COO
Chief Marketing Officer
Customer Success Manager
Head of Digital Engagement Strategy
Director of Customer Success
SVP Product
Director, Customer Success - Global High Touch Leader
Director of Customer Success, Enterprise Team Lead
Customer Success Lead,
Mid Market
Manager, Customer Success Operations
Director of Customer Success - Global Digital Scale
Director, Enablement &
Customer Training
Director of Customer Success
EVP & CCO
Founder & CEO
Digital Engagement Manager
Senior Enterprise
Customer Success Manager
Senior Client Success Manager
Sr. Strategic Program Manager
Director Customer Success Operations and Digital Programs
Join us in Miami and get the best of inspiration and innovation at Customer Success Summit: Teams! This 2-day global gathering of expert customer success practitioners and innovative customer journey creators is open to any professionals who are passionate about building the future of customer success. Dive right into a dynamic, engaging program that’s interactive and community-led so you can create and exchange CS best practices and tools to drive your individual growth and the collective success of our industry.
At its heart, CSS: Teams is a collaborative experience that unites a wide array of professionals and fosters a world where customer success empowers growth throughout any organization. Come together with customer success managers, developers, customer journey designers, and data integration and implementation leads to create unique engagement models that generate customer value. Discover how Composable Customer Success enables organizations to scale and grow through automation, personalization, real-time monitoring, and optimization.
Best of all, it takes place in Miami, a global epicenter of arts, entertainment, creativity, and culture!
In the past 7 years, we’ve experienced tremendous success with our annual conference. To continue the momentum and further enhance the attendee experience, the Customer Success Summit is now split into two smaller events with focused content for specific audiences. We hosted an invite-only Customer Success Summit: Global Executive Forum in March, and this Customer Success Summit: Teams is geared towards practitioners. These new event formats are designed to offer attendees more value, quality connections, and impactful content.
Customer Success Summit: Teams is open to all practitioners from newbies to seasoned CS professionals. The audience includes leading customer-centered organizations, not just Totango customers. In 2019, we saw executives from SAP, Zoom, Oracle, Google, Salesforce, Cisco, HP, NTT, and Autodesk, to name a few. The event earns rave reviews from attendees and an NPS score of 87.
We’ll spotlight a range of topics on how best to drive customer success initiatives, playbooks, and best practices so you can make an immediate impact for your organization. Check out the 2019 agenda for all the topics we shared and watch the highlight video!
At its heart, CSS: Teams is a collaborative experience that unites a wide array of CS professionals and fosters a world where customer success empowers growth throughout any organization. Come together with CSMs, developers, journey designers, and implementation leads to create powerful experiences that positively impact customer journeys. Discover how agile tools and Composable Customer Success enable organizations to scale and grow through automation, personalization, real-time monitoring, and optimization.
Great question! CSS: Global Executive Forum is an exclusive invite-only event. It’s an intimate event that puts a premium on knowledge sharing with fellow executive-level peers to help drive CS goals forward.
CSS: Teams is geared towards practitioners. There will be two tracks for learning and creating. You’ll get the best of both worlds as you learn from CS leaders while also getting hands on by creating experiences to address CS initiatives.
These two distinct event formats are designed with content specifically for each unique audience so attendees derive more value and quality connections while engaging with impactful content.
The event officially kicks off on Wednesday, September 14th at 3:00 pm EST and concludes on Friday, Sept 16th at 12:00 PM EST.
Event ticket prices cover event attendance to the Welcome Reception, keynote, and all breakout sessions. This includes all meals at the event.
All registration attendees will have access to the Welcome Reception, Keynotes, Breakout Sessions, and all meals. Inculding, continental breakfast, lunch and light snacks as well as cocktail receptions are included with all conference passes.
We’re offering bundled pricing which can lower the cost with multiple ticket purchases and single ticket pricing. Listed pricing and can be found on the registration link.
Ticket sales have been strategically designed to encourage team participation.
CSS: Teams event will be multi-tracked with best practices, hands-on training, and tactical insights blended with customer implementation stories and networking. Enjoy a welcome reception on Wednesday, a fun event on Thursday night, and meals included.
CSS: Teams doesn’t offer day passes. You can register and only attend one day if you’d like.
No dress code is required. Business casual is generally appropriate for all occasions.
All attendees must be registered to attend any of the events for CSS: Teams.
The health and safety of all our guests is our top priority. Proof of being fully vaccinated or presenting a negative PCR test that’s taken within 72 hours of picking up your CSS: Teams badge will be required for admission.
As the COVID-19 requirements for healthy and safety guidelines evolve, these guidelines will continue to be updated to ensure the safest event possible.
All those planning to attend in-person will be expected to adhere to the following health and safety guidelines outlined below:
All attendees will receive information on how to verify their vaccination status closer to the date of the event to allow a greater number of attendees to receive their vaccines.
The following FDA approved vaccines are acceptable: AstraZeneca, Johnson & Johnson, Pfizer, Moderna.
Proof of negative COVID test for all in-person unvaccinated attendees. All attendees who do not show proof of vaccination will be required to show proof of a negative COVID test within 72 hours of entrance to CS Summit. Plan to be tested and bring your proof of the negative test with you. **Limited rapid testing will be available at our satellite check-in locations, but do take 15 minutes per person. Plan to wait at least 30 minutes or more to be tested at this location. Those that test positive for COVID-19 will not be permitted entry.**
Temperature checks each day of the event. Everyone attending will be required to undergo a temperature check prior to entry. We will employ various mechanisms to temperature-screen attendees, this will include passive scanning of all attendees prior to entry to the venue each day. Anyone with a temperature above 100.4 Fahrenheit will not be permitted to attend.
Please note: We are currently monitoring guidance around booster shots and will update our requirements as needed.
For the health and safety of all our attendees, if you have any flu-like symptoms within the 2 weeks prior to the event (fever and a cough, sore throat, runny or stuffy nose) or symptoms related to COVID-19 within the last 2 weeks prior to the event, unfortunately, you will not be allowed entry into the event. We’re unable to make any exceptions. If sickness prevents you from attending please reference our cancellation policy.
Please reach out to Events and they can help accommodate.
We have secured a group block at Eden Roc.
First come first serve so book early!
Select dates range from September 12-16
Eden Roc Miami Beach
4525 Collins Avenue
Miami Beach, FL 33140