Welcome to our list of common Customer Success terms. Keep up with our continually evolving industry and empower yourself with the latest Customer Success terms, definitions, and knowledge.Create a Free Account
Customer engagement refers to the level of interaction between your brand and your customers across all channels over the course of your entire relationship. It can refer to what customers do to interact with your brand, as well as, how loyal they are towards your brand.
Your customer engagement levels affect your retention, referral and revenue rates. Customers who are actively engaged with your company and are getting value from it are more likely to renew their subscriptions and refer your product to others, which in turn, directly impacts your revenue.