Welcome to our list of common Customer Success terms. Keep up with our continually evolving industry and empower yourself with the latest Customer Success terms, definitions, and knowledge.Request Demo
A customer journey map shows the experience a customer has during their interactions with your company. Mapping out your customer journey helps you optimize each stage in the process in order to improve customers’ experience and promote revenue growth and customer retention.
A customer journey map can be extremely valuable for helping organizations optimize their marketing, sales and customer service processes in many ways. Mapping your customer journey can help you: