Welcome to our list of common Customer Success terms. Keep up with our continually evolving industry and empower yourself with the latest Customer Success terms, definitions, and knowledge.
Create a Free AccountCustomer Lifecycle Management (CLM) helps you predict and address your customers’ needs and goals as they naturally grow and progress over time in order to foster a lasting connection. Effective CLM requires a goal-oriented approach, with clear milestones to strive for, and a clear roadmap to follow.
There are several best practices to follow to optimize the customer lifecycle management process, including:
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