Customer Success Glossary

Welcome to our list of common Customer Success terms. Keep up with our continually evolving industry and empower yourself with the latest Customer Success terms, definitions, and knowledge.

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Customer Success Milestones

Milestones are quantifiable events or activities, such as the percent of users adopting the platform, usage of key features, specific business outcomes, etc. and are used to show if customers are seeing value. Be sure to celebrate milestone achievement and take action to mitigate risk when your customers are not hitting their milestones.

Key Customer Success Milestones

Key milestones are a necessary prerequisite to develop a tight timeframe for your customer onboarding. Some key milestones to track include:

  • Number of logged-in users
  • Usage of key features
  • Specific business outcomes


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