Welcome to our list of common Customer Success terms. Keep up with our continually evolving industry and empower yourself with the latest Customer Success terms, definitions, and knowledge.
Create a Free AccountCustomer success plans are proposals that document your clients’ goals, so you can monitor performance against plan and to help you achieve them. Their key components include:
1. A list of objectives mutually agreed upon between you and your customer
2. An action plan outlining concrete steps you and your customer will take to achieve their goals
3. A set of key performance indicators and benchmarks to track and measure client progress towards goals
4. A feedback system for incorporating data and client input in order to make strategic adjustments and improvements
