Welcome to our list of common Customer Success terms. Keep up with our continually evolving industry and empower yourself with the latest Customer Success terms, definitions, and knowledge.Request Demo
Key performance Indicator. Key performance indicators are the metrics you collect at various stages throughout your customer journey to help you identify performance against the goals you have set.
There are five crucial customer satisfaction KPIs you should track to help decrease churn and increase retention, which ultimately increases your revenue and profits while driving improved loyalty and advocacy for your brand. These KPIs include: