Welcome to our list of common Customer Success terms. Keep up with our continually evolving industry and empower yourself with the latest Customer Success terms, definitions, and knowledge.
Request DemoProduct engagement refers to how and how often customers use your products. It encompasses several key elements:
1. Which features customers use
2. How many of your features your customers are using
3. How advanced their feature usage is
4. How consistently or sporadically they use those features
5. How frequently they use your product as a whole
6. How long they spend in your product
You can use a number of metrics to measure product engagement. Some of the most important include:
These KPIs provide you with numbers you can use as a baseline to improve and optimize product engagement.
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