Welcome to our list of common Customer Success terms. Keep up with our continually evolving industry and empower yourself with the latest Customer Success terms, definitions, and knowledge.Request Demo
Stakeholder engagement, the process of aligning, informing and collaborating with parties who have a vested interest in an organization - aka the decision makers that can make or break your relationship - is an extremely important strategic relationship that should be a high priority but is often neglected.
You can take a 7-step approach to design a stakeholder engagement and management plan to chart a path to communicating the value of your product and brand to your stakeholders, promoting higher engagement and retention. These steps include: