Welcome to our list of common Customer Success terms. Keep up with our continually evolving industry and empower yourself with the latest Customer Success terms, definitions, and knowledge.Request Demo
Totango’s proprietary SuccessPlays are a set of tasks or actions triggered automatically on accounts when they match pre-defined criteria. The automated workflows that are triggered provide a templated action plan to Customer Success Managers so they can focus and complete them to achieve the necessary outcomes in a timely manner.
SuccessPlays help teams deliver consistent and proactive customer success practices tailored to your company’s unique best practices. They help to standardize workflows so you can achieve effective delivery, increasing the scale of your team and reducing churn. Some key features of SuccessPlays include: