Customer Stories

Aruba succeeds in retention and growth

For Aruba, everything starts and ends with their customers. Their one-to-many CS program successfully scaled their customer experience, while maintaining a personalized approach. The results? An impressive 30-point increase in NPS and 20% increase in retention rates.

Video Transcript

Start creating your customer success story today.

Additional videos you might be interested in

Waystar tackles risk and churn

With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.

Watch Story

Aruba succeeds in retention and growth

Aruba’s one-to-many CS program successfully scaled their customer experience, while maintaining a personalized approach.

Watch Story

TaskRabbit focuses on customers’ successes

TaskRabbit effectively retained their Taskers by helping them achieve their earnings goals and drive a 3x improvement in Tasker earnings.

Watch Story

More than 5,000 businesses run on Totango. Shouldn't you?

Request a Demo