For Aruba, everything starts and ends with their customers. Their one-to-many CS program successfully scaled their customer experience, while maintaining a personalized approach. The results? An impressive 30-point increase in NPS and 20% increase in retention rates.
With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.Watch Story
Aruba’s one-to-many CS program successfully scaled their customer experience, while maintaining a personalized approach.Watch Story
TaskRabbit effectively retained their Taskers by helping them achieve their earnings goals and drive a 3x improvement in Tasker earnings.Watch Story