"Customer success escalations are bound to happen, but are you prepared to handle it?" With Totango, your business will have tools to understand the causes of escalations, accounts at risk, and overall trends through data and KPIs. Vidhu Sharma, Senior CSM at Totango, walks you through how to use Totango’s features to find patterns with escalations and implement ways to address them.
In this video you will learn how to
With Totango, you can be proactive with possible escalations, giving you the insights so that you can turn a potentially negative situation into a positive outcome for your company.