Measuring Success: Metrics, Outcomes, and Best Practices

Enjoy our webinar, Measuring Success: Metrics, Outcomes and Best Practices. We'll help you take the complexity out of defining your goals and measurement system for Customer Success...just in time for budget season.

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Online/Virtual – Free

Thursday, October 17, 2019

Watch our webinar, Measuring Success: Metrics, Outcomes and Best Practices as we help you take the complexity out of defining your goals and measurement system for Customer Success...just in time for budget season.

Join Kevin O’Came, SVP of Customer Success at Totango and Anne Ting, SVP of Marketing at Totango as they walk you through the metrics that matter and how to apply best practice concepts to build your complete measurement system.

In this webinar, you will learn:

  • The 6 components of a business outcome supply chain.
  • Key pillars of a Customer Success metrics architecture and measurement system.
  • The most important KPIs and metrics you should be measuring across every stage of the customer journey.
  • How to align, measure and monitor employee and customer sentiment with the right actions that drive customer and business outcomes.
  • How to leverage technology to support visibility, understanding and action.


Here’s a sneak peak at the Business Outcome Supply Chain, Register today to deep dive into each component and learn how to measure success across your entire organization.

Register to Watch

Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

Register today to watch

Register today

hosted by:
Kevin O'Came

Anne Ting
SVP Marketing

Kevin O'Came

Kevin O'Came
SVP Customer Success

Kevin O'Came

Watch our webinar, Measuring Success: Metrics, Outcomes and Best Practices as we help you take the complexity out of defining your goals and measurement system for Customer Success...just in time for budget season.

Join Kevin O’Came, SVP of Customer Success at Totango and Anne Ting, SVP of Marketing at Totango as they walk you through the metrics that matter and how to apply best practice concepts to build your complete measurement system.

In this webinar, you will learn:

  • The 6 components of a business outcome supply chain.
  • Key pillars of a Customer Success metrics architecture and measurement system.
  • The most important KPIs and metrics you should be measuring across every stage of the customer journey.
  • How to align, measure and monitor employee and customer sentiment with the right actions that drive customer and business outcomes.
  • How to leverage technology to support visibility, understanding and action.


Here’s a sneak peak at the Business Outcome Supply Chain, Register today to deep dive into each component and learn how to measure success across your entire organization.

Featuring leaders from:

Waystar

Read the transcript

Register today

hosted by:
Kevin O'Came

Anne Ting
SVP Marketing

Kevin O'Came

Kevin O'Came
SVP Customer Success

Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Anne Ting
SVP Marketing

Kevin O'Came

Kevin O'Came
SVP Customer Success

Kevin O'Came
Kevin O'Came
Kevin O'Came