Having a strong partnership and collaboration between the Customer Success and the product team is more important than ever. 89% of respondents to our State of Customer Success Industry survey said they work closely with their product teams to ensure the feedback loop is in place to enhance customer experience throughout the customer journey.
Join Vijay Rao, Director of Product and Leslie Sutton, Customer Success Manager at Totango, at 11am PT | 2 pm ET to learn how to remove siloed organizational barriers across product, and different departments like sales, support, etc. and build greater alignment and partnership between Product and Customer Success.
What you will learn at this webinar:
- How CS and Product partner to deliver the best experience to customers
- The ways CS and Product collaborate to enhance the customer journey
- How CS and Product work together to build a roadmap that is aligned with customer needs.