Product & CS Collaboration: Customer Sentiment

September 10 @ 11:00 am

Learn how to remove siloed organizational barriers across product, and different departments like sales, support, etc. and build greater alignment and partnership between Product and Customer Success.

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Totango and Catalyst

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Online/Virtual – Free

Thursday, September 10, 2020

Having a strong partnership and collaboration between the Customer Success and the product team is more important than ever. 89% of respondents to our State of Customer Success Industry survey said they work closely with their product teams to ensure the feedback loop is in place to enhance customer experience throughout the customer journey. 

Join  Vijay Rao, Director of Product and Leslie Sutton, Customer Success Manager at Totango, at 11am PT | 2 pm ET to learn how to remove siloed organizational barriers across product, and different departments like sales, support, etc. and build greater alignment and partnership between Product and Customer Success. 

What you will learn at this webinar:

  1. How CS and Product partner to deliver the best experience to customers
  2. The ways CS and Product collaborate to enhance the customer journey
  3. How CS and Product work together to build a roadmap that is aligned with customer needs.
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Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

Register today to watch

Register today

hosted by:
Kevin O'Came

Vijay Rao
Director of Product, Totango

Kevin O'Came

Leslie Sutton
Customer Success Manager, Totango

Kevin O'Came

Having a strong partnership and collaboration between the Customer Success and the product team is more important than ever. 89% of respondents to our State of Customer Success Industry survey said they work closely with their product teams to ensure the feedback loop is in place to enhance customer experience throughout the customer journey. 

Join  Vijay Rao, Director of Product and Leslie Sutton, Customer Success Manager at Totango, at 11am PT | 2 pm ET to learn how to remove siloed organizational barriers across product, and different departments like sales, support, etc. and build greater alignment and partnership between Product and Customer Success. 

What you will learn at this webinar:

  1. How CS and Product partner to deliver the best experience to customers
  2. The ways CS and Product collaborate to enhance the customer journey
  3. How CS and Product work together to build a roadmap that is aligned with customer needs.

Featuring leaders from:

Waystar

Read the transcript

Register today

hosted by:
Kevin O'Came

Vijay Rao
Director of Product, Totango

Kevin O'Came

Leslie Sutton
Customer Success Manager, Totango

Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Vijay Rao
Director of Product, Totango

Kevin O'Came

Leslie Sutton
Customer Success Manager, Totango

Kevin O'Came
Kevin O'Came
Kevin O'Came