Customer Success Salary Report

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View our webinar to hear the results of our 2019 State of Customer Success Industry and Salary Survey

Detailed salary trends for customer success managers, vice president of customer success and director of customer success

Download our 2018 Customer Success Salary Report to see the results of our latest survey. Highlights include:

  • Rising popularity of Customer Success Manager jobs
  • 83% of Customer Success (CS) teams saw growth in team size last year
  • 50% of CS teams report to the C-suite, emphasizing CS’ strategic role
  • Usage of CS platforms rose from 25% to 43% from 2015-2018
  • Overall average salary for customer success is slightly down as the profession expands to new regions

Successful Customer Onboarding

01

Identify Key Performance Indicators for Onboarding

02

Put the Right Processes in Place

03

Get Visibility Into Customer Status

04

Complete Key Milestones Within a Desired Timeframe

05

Create Just the Right Program to Drive Adoption

06

Analyze Bottleneck Reports

07

Create a Usage Report and Adoption List

08

Measure Onboarding Results

09

Perform Regular Check-ins with Customers

Successful renewals & Upsells

01

Motivations for Renewal

03

Getting Customers to Renew

03

Expanding the Relationship with Upsell

Customer Success for Everyone.

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