What is high product adoption? It is the process of going from learning to leveraging a new service, and is an indication that customers are receiving high value from the product. Incidentally, low product adoption means the value delivered to customers is low, which could potentially result in customers churning. So what can companies do to help drive high product adoption?
Three important considerations that will help drive high product adoption.
2. Change in Customer Behavior
3. Change in Customer Success Team’s Behavior
See how to enable your organization to achieve them.