Users love Totango

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G2 Crowd High Performer
High Performer G2 Crowd
G2 Crowd Leader
TrustRadius Top Rated Totango
TrustRadius True
G2 Crowd High Performer
G2 Crowd Leader
G2 Crowd Users Love Us Badge
G2 Crowd Easiest to Use 2021
Reviewer G2
Sarah T
Small-Business(50 or fewer emp.)

Easy…all the way!

I like the pre-built blocks. They are easy to customize. I find the examples provided are inspirational for the best practice out there. The team helping out during onboarding is knowledgeable and fun to work with. Overall, the structure of the software is easy to implement and adjust as things progress.

Verified customer review at G2
Reviewer G2
Srinivasan V I
Security Analyst
Small-Business(50 or fewer emp.)

Wonderful CRM with great details and works like a charm

Simplified UI, easy access to the details and graphical presentation are great. Has all the required details in a single pane of glass. You can add notes and tag them as you would like to get those and later get those specific ones using the tag filter. Keeps perfect track of Contacts renewal, licenses, subscriptions escalations, cases, value, etc. We can have the customer health score and keep track of the activities, timelines and their respective deadlines.

Verified customer review at G2
Reviewer G2
Benjamin H
Enterprise (> 1000 emp.)

Great onboarding experience!

The helpfulness and expertise of the team is second to none, and they are very good at ensuring they empower the end users to take control of their own instance of Totango, rather than doing it all and leaving you to it. Very clear roles and easy to understand who to go to for what.

Verified customer review at G2
Reviewer G2
Kai H
Mid-Market (51-1000 emp.)

Intuitive and Innovating Success Software Provider

Once you understand how the software is structured and how different parts of the product work together, implementing Totango actually becomes very intuitive and dynamic. Instead of coming up with one complex masterplan for your success strategy you can iterate and make changes to rules quickly. Everything follows a clear framework and logic which - when understood - makes it easy to translate all the implicit best practices and playbooks that you want your CSMs to apply in customer engagements into explicit and scalable rules with measurable outcomes.

Verified customer review at G2
Reviewer G2
Jan Petter R
Small-Business(50 or fewer emp.)

Newbie experience implementing Totango early phase – Self Service approach

Quick support and good user documentation. It is easy to get value quickly if you just poke around. They offered a free "full" version of the application to get me started. This is the only CS tool that does this to my knowledge. They have great workflow and process automation capacity using SuccessPlays which is dead easy to set-up. Data modeler module where you can define any attribute you like. Combined with a powerful API gives this solution the potential to act as a MASTER of all your customer master data which you can setup feeding all the other systems you might have that also require some customer master data.

Verified customer review at G2
Ashley G
Mid-Market (51-1000 emp.)

One of the best Customer Success Platforms!!!

Totango is incredible! Love how it integrates with Salesforce and helps me see day to day metrics related to my customers health. Its everything you want in one place - a place to log call notes, touch points, account history, attachments, internal notes, external notes - and integrates with your gmail as well. It has so many great features that monitor customer health and their journey which makes it so much easier as a Success Professional to do my job. I'd absolutely recommend.

Verified customer review at G2
Erika A
Small Business (50 or fewer emp.)

Great Tool for Managing Client Health and Lifecycles

Ability to track outreach, send email campaigns, and create health dashboards. I can quickly go to saved segments or create email alerts on particular areas of the client's health that I want to monitor. Creating user and client segments is easy, and you can pull in so many various data points to customize exactly what you want to see. The health dashboards are so useful to take a look day to day at client help and be able to be proactive in both calling out successes and acting on red flags. Scorecards! Helpful to keep track of goals.

Verified customer review at G2
Juan G
Senior Vice President, Customer Success
Enterprise(> 1000 emp.)

Incredible platform for a single source of success

Totango offers a comprehensive customer journey mapping and success planning interface for all phases of the client lifecycle - from acquisition and onboarding, through adoption and value actualization with growth and renewal. Visibility, segmentation, and executive reporting are tremendous strong-suits for this platform, as is individual contributor planning and task-tracking.

Verified customer review at G2
Robert T
Mid-Market(51-1000 emp.)

Great for CSat! A+++ For Salesfoce Integration!

Totango is very user friendly from a CSM leader, manager and a Salesforce Admin angle. It provides the user analytics, day to day user reports and health scores we need. As a Salesforce Admin, I need an App that is simple to deploy, maintain + easy to get data from and that will stay connected Totango hits all those buttons.

Verified customer review at G2
Evyatar S
Customer Success Manager
Enterprise(> 1000 emp.)

Successfully implemented Totango for Customer Success organization

Totango helped me not only to mange the team day to day task, but to support my engagement model, and automate our processes. with that, my management has a full visibility to the customer health. I integrated automation between our product and Totango, this helped me to identify on real time opportunities, risks, and increased my team efficiency. Besides the great technology, Totango has a great team that is supporting all my need with a high level of professionalism.

Verified customer review at G2
Janet Price
Customer Success Director
ACS Technologies

Totango High Level Overview

Because our company does not use Salesforce, Gainsight was difficult to implement and keep updated. With Totango being built on its own architecture we will more easily able to implement the product and got value within 60 days versus very little value with Gainsight in over a year of trying to implement and utilize. The white glove customer care we get from Totango is also light years better than what we had before.

Verified customer review at TrustRadius
Keara Noyd
Customer Success Manager
SHIFT Media

Totango gets the job done!

Totango has streamlined our workflows and has consistently proven to be an easy to use system. We know exactly what to look out and how to the read the data which makes us better at our jobs. Additionally, our Manager creates CTAs in response to the triggers we've set up. This makes it super easy for us to know what to do, when to do it by, and to keep busy!

Verified customer review at TrustRadius
Brian Merritt
VP of Customer Success
TrustPilot

Without having a tool like Totango in place, our growth could not have been supported.

Totango is deployed globally, across 17 offices and 100+ Success Managers. We run more than $100 million in revenue through the platform..."

Erin Rangi
Customer Success Manager
Sumo Logic

Already providing value!

I can settle in for an afternoon where I have no meetings and go through every alert and task and feel confident I am not missing anything in my 100+ account patch. It helps to highlight accounts that may have slipped through the cracks and dramatically reduces the mental load of keeping on top of everything.

Verified customer review at G2
Anne Rahm

Totango helps me stay organized and in close contact with clients!

I appreciate that Totango helps me stay in touch with my customers and no one slips through the cracks!

Verified customer review at G2
Marianne Fe Danabar
Customer Success Associate
Schneider Electric

Easy to use and complete

I like that I can do numerous things with the tool such as tagging the status of the customer and I can add specific touchpoint. I also like that it shows the health of the customer and the profile page shows the total portfolio value from all the paying customers. Overall, Totango is a very useful tool and I like that it's always updating new features and capabilities.

Verified customer review at G2
Christtian Pinto
Account Manager
Zoom Video Communications

Managing my customers with Totango

It allows us to see the customer's lifecycle from onboarding all the way through to quarterly business reviews, upsells and CHURN prevention, allowing us to maximize our time and ensure customer happiness.

Verified customer review at TrustRadius
Katie Yagoodnick
Customer Success
Monster

Increased retention rate by 11 points!

We've been able to increase our retention rate by 11 points... which is no small feat.

View the Monster customer story
Lisa Carns
Customer Account Manager
Sumo Logic

Great investment and I am grateful to use it.

I love having the ability to track what I am doing to help my customers. Every day I can come in and see who needs attention based on my Notifications, Attention, and Agenda. I like having a birds-eye view of my accounts and I love seeing My Portfolio go from being Red to Green!

Verified customer review at G2
Vincent Frisina
Director of Marketing
Visage Mobile

Totango

It helps us determine how likely my customers are to renew. I also have alerts set up for when customers exceed their contracted subscription, are within certain contract windows, or haven't used the software in certain time frames.

Verified customer review at TrustRadius
Shannon McCormick
Customer Success Manager
SolarWinds

Totango for Customer Success

While newer to Totango, it has been a solid experience. It seems very fluid and has solid ways to keep properly tasked and up to speed with my accounts. I look forward to the continued use. We are still on the surface of it so I am excited to see more as we learn the product more thoroughly. I strongly appreciate the Task view, it helps me to be more organized in my structure and approach with my partners.

Verified customer review at G2
Janet Price
Customer Success Director
ACS Technologies

Totango High Level Overview

The biggest plus to Totango's platform is that it is genuinely intuitive. My team was easily able to login for the first time when we launched and easily find information, accounts and other data points that were important to them with minimal training. New users also easily find their way around the system and it makes it so much easier to get employees up to speed when there is no huge system learning curve.
The segmentation engine is also a great tool that is visually appealing and easy to navigate and quickly change filters to create dynamic and usable segments on the go. These segments can easily be used to start calls to action, campaigns, and many other things. We are able to quickly and succinctly find and act on information.

Verified customer review at TrustRadius
Jim Mercer
Jim Mercer
Head of Customer Success
Zoom

You have one of the best tools on the planet.

Companies like Totango, which I've been using for 3 years really helps us as it relates to how we scale and partner with our customers.

Jaclyn Navarro
Customer Success Manager
Aircall.io

Totango is Great!

It is great for building and creating reports so I know which accounts to touch base with. Totango has great organization and helps see the status of those accounts that are in poor health.

Verified customer review at TrustRadius
Keith Strodtman
Keith Strodtman
COO, Cusotmer First
SAP

Totango has proven to be a good partner

We chose Totango largely because we felt that they were going to be a good partner and Totango has proven to be a good partner.

William scupham
Customer Success Manager
Buildout, Inc.

First-time success org's experience with Totango

Working with Totango has forced us to think about customer goals at all. It sounds wild, but we didn't really think about goals until our use of Totango.

Verified customer review at G2
Verified customer review at TrustRadius
Dilip Kumar
Dilip Kumar
COO, Group Services
NTT

A scalable model

"We had to radically transform to find new sources of value... to have a sustainable, scalable model."

Jamie Rodriguez
Director of Customer Success
Data Intensity

It's about acting on data

"Its not just about collecting and organizing data, but acting upon it. Totango has the right interface to do that..."

Andersen Yu
Team Lead, Customer Success
Front

Totango for Data Driven Customer Success Teams

Totango is currently used by our Customer Success organization. We implemented Totango so our customer success managers can have more visibility into health/activity metrics per client in their book.

Verified customer review at TrustRadius
Ryan Radel
Customer Success Associate II
OnShift

Totango Helps Tame my Outreach Timelines

Totango is used by our Customer Success team to ensure we are proactively outreaching to our accounts. There are certain tasks that generate to ensure we are in constant contact. It has been easy to customize to suit the needs of our department and industry.

Verified customer review at TrustRadius
Marc Pladet
Customer Success Manger
NTT

Totango journey to success

Totango is used across the whole organization. It gives all the necessary data and the right focus of attention on the topics we need to address with our clients to create optimal customer success.

Verified customer review at TrustRadius
Stephen Wilson
Sr. Director of Customer Success
On24

It Actually Only Takes One: Totango

Our Customer Success and Renewal Sales organization uses Totango to provide insight into client utilization, client health, contract status, and client "TouchPoints" and interactions with the CSMs and Sales team. Allows us to create playbooks (Sets of actions) for our CSMs for certain conditions like a new contact is in play, or client has a support incident logged. It helps address the need for more granular real time insight into client health so we don't have to rely on lagging indicators like NPS or CSAT Survey scores.

Verified customer review at TrustRadius
Jamie Wang
Director of Customer Success
Wiser

Imperative for Customer Success and Many Other Teams

We are using the tool to track user engagement to see the various actions specific users are taking. This helps us better understand use cases and challenges a user my face. Beyond that, it gives a nice quick glance into seeing what is happening across a large group of customers to try and find clients falling into bad health and proactively reach out to them if they have stopped using the tool.

Verified customer review at TrustRadius
Ning L
Application Developer
Mid-Market Company

Imperative for Customer Success and Many Other Teams

This product helps the user on easy understanding the customers or clients behaviors regarding their products or business. With Totango is very simple to know how often and for how long is the product used. Easy reports building and customizing and how its simple creating anything requires tracking and still Totango performs nicely on process Automation and providing a great communication channel.

Verified customer review at G2
Bianca G
Senior Solutions Architect
Mid-Market Company

Perfect customer engagement customer lifecycle management product.

The customizable email campaign capability its a big plus for this tool and the building of productive reports and the segmenting ability is another good thing about Totango.The user activities tracking with Totango lands you to the useful results and the operations Automation power helps very much on business production improvement and on revenue management i can also recommend the tool and the tool itself is quite simple to get started.

Verified customer review at G2
Jason B
Senior Director, Customer Success
Mid-Market Company

Invaluable customer success tool.

Powerful ability to segment customers. Strong integrations with Salesforce and Slack. Ability to log customer contacts by BCCing emails into the system is critical for keeping a deep history of customer contacts. Highly configurable. Solid task tracking capabilities. Very helpful when multiple people or teams collaborate to serve the customer.

Verified customer review at G2

Recognized Leader in Customer Success

Our customer success platform and mobile app have won awards from leading experts across the technology space.

Customer Centered Enterprises Run on Totango. Shouldn't You?

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