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Totango has streamlined our workflows and has consistently proven to be an easy to use system. We know exactly what to look out and how to the read the data which makes us better at our jobs. Additionally, our Manager creates CTAs in response to the triggers we've set up. This makes it super easy for us to know what to do, when to do it by, and to keep busy!
Totango is deployed globally, across 17 offices and 100+ Success Managers. We run more than $100 million in revenue through the platform..."
I can settle in for an afternoon where I have no meetings and go through every alert and task and feel confident I am not missing anything in my 100+ account patch. It helps to highlight accounts that may have slipped through the cracks and dramatically reduces the mental load of keeping on top of everything.
I appreciate that Totango helps me stay in touch with my customers and no one slips through the cracks!
I like that I can do numerous things with the tool such as tagging the status of the customer and I can add specific touchpoint. I also like that it shows the health of the customer and the profile page shows the total portfolio value from all the paying customers. Overall, Totango is a very useful tool and I like that it's always updating new features and capabilities.
It allows us to see the customer's lifecycle from onboarding all the way through to quarterly business reviews, upsells and CHURN prevention, allowing us to maximize our time and ensure customer happiness.
We've been able to increase our retention rate by 11 points... which is no small feat.
I love having the ability to track what I am doing to help my customers. Every day I can come in and see who needs attention based on my Notifications, Attention, and Agenda. I like having a birds-eye view of my accounts and I love seeing My Portfolio go from being Red to Green!
It helps us determine how likely my customers are to renew. I also have alerts set up for when customers exceed their contracted subscription, are within certain contract windows, or haven't used the software in certain time frames.
While newer to Totango, it has been a solid experience. It seems very fluid and has solid ways to keep properly tasked and up to speed with my accounts. I look forward to the continued use. We are still on the surface of it so I am excited to see more as we learn the product more thoroughly. I strongly appreciate the Task view, it helps me to be more organized in my structure and approach with my partners.
Companies like Totango, which I've been using for 3 years really helps us as it relates to how we scale and partner with our customers.
It is great for building and creating reports so I know which accounts to touch base with. Totango has great organization and helps see the status of those accounts that are in poor health.
Working with Totango has forced us to think about customer goals at all. It sounds wild, but we didn't really think about goals until our use of Totango.
"We had to radically transform to find new sources of value... to have a sustainable, scalable model."
"Its not just about collecting and organizing data, but acting upon it. Totango has the right interface to do that..."
Totango is currently used by our Customer Success organization. We implemented Totango so our customer success managers can have more visibility into health/activity metrics per client in their book.
Totango is used by our Customer Success team to ensure we are proactively outreaching to our accounts. There are certain tasks that generate to ensure we are in constant contact. It has been easy to customize to suit the needs of our department and industry.
Totango is used across the whole organization. It gives all the necessary data and the right focus of attention on the topics we need to address with our clients to create optimal customer success.
Our Customer Success and Renewal Sales organization uses Totango to provide insight into client utilization, client health, contract status, and client "TouchPoints" and interactions with the CSMs and Sales team. Allows us to create playbooks (Sets of actions) for our CSMs for certain conditions like a new contact is in play, or client has a support incident logged. It helps address the need for more granular real time insight into client health so we don't have to rely on lagging indicators like NPS or CSAT Survey scores.
We are using the tool to track user engagement to see the various actions specific users are taking. This helps us better understand use cases and challenges a user my face. Beyond that, it gives a nice quick glance into seeing what is happening across a large group of customers to try and find clients falling into bad health and proactively reach out to them if they have stopped using the tool.
This product helps the user on easy understanding the customers or clients behaviors regarding their products or business. With Totango is very simple to know how often and for how long is the product used. Easy reports building and customizing and how its simple creating anything requires tracking and still Totango performs nicely on process Automation and providing a great communication channel.
The customizable email campaign capability its a big plus for this tool and the building of productive reports and the segmenting ability is another good thing about Totango.The user activities tracking with Totango lands you to the useful results and the operations Automation power helps very much on business production improvement and on revenue management i can also recommend the tool and the tool itself is quite simple to get started.
Powerful ability to segment customers. Strong integrations with Salesforce and Slack. Ability to log customer contacts by BCCing emails into the system is critical for keeping a deep history of customer contacts. Highly configurable. Solid task tracking capabilities. Very helpful when multiple people or teams collaborate to serve the customer.
We chose Totango largely because we felt that they were going to be a good partner and Totango has proven to be a good partner.
Our customer success platform and mobile app have won awards from leading experts across the technology space.