As virtual teams and remote engagement become the norm for Customer Success teams, staying on top of customer needs and expectations is becoming more challenging. In particular, correctly identifying, engaging and managing your key stakeholders is critical to driving adoption, minimizing risk, and ensuring long term relationship success.
Join us to hear from Stephanie Comardelle, VP of Customer Success and Solutions as she shares how Lucid is adapting its business for the new COVID reality and how her team is staying in tune with their key stakeholders by:
- Analyzing and prioritizing stakeholders expectations in real-time
- Creating the right activities and campaigns to drive engagement
- Consistently implementing tasks to engage with stakeholders that balance level of influence to needs and expectations
Then take part in an open virtual roundtable discussion to share learnings amongst your CS leadership peers of the new ways that you are staying close to your customer. Let us know if you have a topic that is top of mind for you or any questions you would like to ask the group by emailing us.
This event is set up as an open forum where you can ask questions, learn, share, connect with each other, and take away practical guidance.
We look forward to your participation.
Please note: this event is by invite only and the invitation is not transferable.