2019 State of the Customer Success Industry Webinar

WEbinar recording & report available soon
Totango Customer Success Platform
Product deep dive webinar

Architecting Customer Success at Scale in a Changing Environment

The current pandemic has accelerated the pace of change - forcing organizations to rethink their engagement models for more remote delivery and technology-enabled customer success. Scale - specifically scaling personalized, context-based engagement and touchpoints with your customers while not scaling people, is an imperative to delivering on your services and value to your customers and retaining them.  

Whether you have a Customer Success team or are looking to build your organizations’ customer-centric muscle, join Kevin O’Came, SVP of Customer Success at Totango with Philip Eranat and Harrison Bell from Deloitte Consulting on May 19th, at 11am PT | 2 pm ET as they share a framework for scaling customer success and specific use cases of how leading organizations are adapting for the current changing environment.

What you will learn:

  • Why scaling customer success is so important and impactful
  • How to assess your CS maturity and key factors to consider in order to scale
  • Technology must-haves to scale quickly and efficiently
  • How Zoom and Bentley Systems have scaled their teams and programs

Can’t make the webinar? Still complete the registration so we can send you a recording following the event.

Register today

hosted by:
Kevin O'Came

Kevin O'Came
SVP of Customer Success, Totango

Vijay Rao

Harrison Bell
Manager, Deloitte

Vijay Rao

Philip Eranat
Senior Manager, Deloitte