The current pandemic has accelerated the pace of change - forcing organizations to rethink their engagement models for more remote delivery and technology-enabled customer success. Scale - specifically scaling personalized, context-based engagement and touchpoints with your customers while not scaling people, is an imperative to delivering on your services and value to your customers and retaining them.
Whether you have a Customer Success team or are looking to build your organizations’ customer-centric muscle, join Kevin O’Came, SVP of Customer Success at Totango with Philip Eranat and Harrison Bell from Deloitte Consulting on May 19th, at 11am PT | 2 pm ET as they share a framework for scaling customer success and specific use cases of how leading organizations are adapting for the current changing environment.
What you will learn:
- Why scaling customer success is so important and impactful
- How to assess your CS maturity and key factors to consider in order to scale
- Technology must-haves to scale quickly and efficiently
- How Zoom and Bentley Systems have scaled their teams and programs
Can’t make the webinar? Still complete the registration so we can send you a recording following the event.