Customer Success Videos + Conversations

Listen to experts talk about Customer Success best practices.
“We’re able to pull more information from more places to get a much better picture of customer health.”
Jon Fotheringham, Director, Customer Experience Operations, Workfront

Predicting Customer Churn: How Dooblo Quickly Intervened

VIDEO FEATURES:
Avi Gross
Customer Success Manager, Dooblo

How to Get the Most Out of Customer Data Analytics

VIDEO FEATURES:
Kyle Hammet
WalkMe
Lindsay Bigelow
WalkMe

Aberdeen: The Path to Maximize Results Through Next-Generation Customer Success

VIDEO FEATURES:
Jamie Bertasi
COO, Totango
Omer Minkara
Vice President & Principal Analyst

7 Must-Haves for the New Customer Journey Playbook: 2020 and Beyond

The Customer Journey Playbook you started in 2020 is no longer relevant.

VIDEO FEATURES:
Guy Nirpaz
Founder & CEO - Totango

SAP’s Transformation and Innovation in Customer Success

Learn more about Customer Success and how experts like SAP set themselves up for success on a Customer Success platform.

VIDEO FEATURES:
Keith Strodtman
COO, Customer First, SAP
Shelby Czarnota
VP, Customer Success Business Solutions, SAP

Building a Stakeholder Engagement Plan that Can Help You Weather a Crisis

Lucid shares how they developed their stakeholder engagement strategy

VIDEO FEATURES:
Kevin O’Came
SVP, Customer Success
Stephanie Comardelle
Vice President, Customer Experience

How SevenRooms pivoted using Totango to create opportunities in dire times

Hear how Seven Rooms was able to shift their business quickly to adapt to COVID-19's impact

VIDEO FEATURES:
Ilana Brown
VP, Customer Success, SevenRooms

The Next Level Of Scaling Customer Success. The New Customer Success is Digital & Dynamic.

Experiences users crave. Margins CFOs want. The New Customer Success is Digital & Dynamic

VIDEO FEATURES:
Guy Nirpaz
Founder & CEO - Totango

Zooms Digital Engagement Strategy & Future

Adapting your Digital Engagement Strategy to Scale.

VIDEO FEATURES:
Marco Innocenti
Manager, Customer Success Operations, Zoom

Success in the Customer Centered Economy

Architecting Customer Excellence In An Era of Disruption

VIDEO FEATURES:
Guy Nirpaz
Founder & CEO, Totango

Achieving Organizational Alignment and Mastery of CS: Customer Success Summit Panel Discussion

VIDEO FEATURES:
Jeff Hurst
EVP, Client Success, Waystar
Ketie Yagodnik
Senior Manager, Customer Success, Monster

Metrics That Matter: Defining Goals, KPIs and Your Measurement System for Customer Success

VIDEO FEATURES:
Ella Eng
Senior Customer Success Manager, Totango
Costen Hickman
Customer Success Solutions Architect, SAP

Bridging the Gap Between Product and Customer Success

VIDEO FEATURES:
Kevin O'Came
SVP Customer Success, Totango

A Value Based Approach to Driving Revenue

VIDEO FEATURES:
Agour Tzour
Senior Customer Success Manager, Totango

Keys To Highest Product Adoption, Globally and at Scale

VIDEO FEATURES:
Evyatar Seri
Customer Success Team Manager, Radware
Agour Tzour
Senior Customer Success Manager, Totango

You Have a Customer Success Platform, Now What?

An Operating Model for Customer Success

VIDEO FEATURES:
Sujana Kethineni, Koshal Agrawal, Tory Scearcy
Business Solutions Team, SAP
Robyn Fernandez
Director of Customer Success, Totango

Best Practices for Enabling Customer Success to Scale

Using advanced segmentation and automating personalized drip campaigns to drive onboarding

VIDEO FEATURES:
Claire Grayeb
Customer Success Communications Lead, Zoom Video Communications
Ashley Butler
Customer Success Operations Manager, Zoom Video Communications

Waystar’s Road to Customer Success with Totango

How Totango transformed Waystar's Customer Success operations in just 8 weeks.

VIDEO FEATURES:
Jeff Hurst
Chief Client Success Officer, Waystar
Katie Patel
VP of Client Success, Waystar

The Key to Customer Loyalty is Understanding the Voice of the Customer

Explore AutoDesk's Strategies and Tactics for Best-in-Class VoC Programs

VIDEO FEATURES:
Laura Talbot
Voice of Customer Program Manager, Autodesk Construction Solutions
Robyn Fernandez
Director of Customer Success, Totango

Demonstrating Totango's Customer Success Impact to Your Leadership Team

How to make Customer Success your competitive advantage.

VIDEO FEATURES:
Omer Gotlieb
Co-Founder, Totango

Trustpilot’s Growth Story Using Totango

How Customer Success accelerated growth and led to happier employees and customers

VIDEO FEATURES:
Brian Merritt
VP Customer Success, TrustPilot

2019 Customer Success Summit Highlights

Can't Miss Learnings from Totango's Annual CS Summit

VIDEO FEATURES:
Kevin O’Came
SVP Customer Success, Totango

Unlocking Visibility to Drive Team Accountability and Team Productivity

How Totango Helped Monster Create a More Productive and Profitable Work Environment

VIDEO FEATURES:
Kristin Hallas
Senior Manager, Customer Success, Monster
Ella Eng
Senior Customer Success Manager, Totango

How to Turn Escalations into Opportunities

Problem Solving is an Essential Component of Customer Success

VIDEO FEATURES:
Vidhu Sharma
Senior CSM, Totango

How to Maximize Product Adoption

Globally and at Scale with Totango

VIDEO FEATURES:
Evyatar Seri
Customer Success Team Manager, Radware
Agour Tzour
Senior Customer Success Manager, Totango

Totango's Digital Approach to Reach High Volume Customers

How a Tech Touch model can help you scale your Customer Success team

VIDEO FEATURES:
Amanda Hartman
Director of Customer Success Operations, Egnyte
Christine Knific
Senior Manager Digital Success, Totango

Using Product Data to Determine Customer Health

Looking Beyond CSM Sentiment

VIDEO FEATURES:
Rachel Sakurai
Sr Business Operations Analyst , Workfront

Data Intensity Reaches Company-Wide Customer Success in 3 Months

Lessons Learned from a Successful Totango Implementation

VIDEO FEATURES:
Seth Freeman
Data Intensity
Jamie Rodriguez
Data Intensity

Improve Onboarding Using an Outcome-Based Approach

Lessons in Onboarding

VIDEO FEATURES:
Erin Bowers
Director of Customer Success, Totango

Partner Success

Applying CS practices to your channel

VIDEO FEATURES:
Ross Fulton
Co-Founder & CEO, Valuize
Bob Crissman
SVP Channels and Strategic Partnerships, Totango

Change Management and Stakeholder Engagement Positioning

VIDEO FEATURES:
Shelby Czarnota
SAP
Kerri Brown
SAP

Sales to Customer Success Handoff Essentials

Kick Starting Customer Onboarding During The Sales Process

VIDEO FEATURES:
Ross Fulton
Co-Founder & CEO, Valuize