Customer Success Videos + Conversations

Listen to experts talk about Customer Success best practices.
“We’re able to pull more information from more places to get a much better picture of customer health.”
Jon Fotheringham, Director, Customer Experience Operations, Workfront

7 Must-Haves for the New Customer Journey Playbook: 2020 and Beyond

The Customer Journey Playbook you started in 2020 is no longer relevant.

VIDEO FEATURES:
Guy Nirpaz
Founder & CEO - Totango

Building a Stakeholder Engagement Plan that Can Help You Weather a Crisis

Lucid shares how they developed their stakeholder engagement strategy

VIDEO FEATURES:
Kevin O’Came
SVP, Customer Success
Stephanie Comardelle
Vice President, Customer Experience

Zooms Digital Engagement Strategy & Future

Adapting your Digital Engagement Strategy to Scale.

VIDEO FEATURES:
Marco Innocenti
Manager, Customer Success Operations, Zoom

The Next Level Of Scaling Customer Success. The New Customer Success is Digital & Dynamic.

Experiences users crave. Margins CFOs want. The New Customer Success is Digital & Dynamic

VIDEO FEATURES:
Guy Nirpaz
Founder & CEO - Totango

SAP’s Transformation and Innovation in Customer Success

Learn more about Customer Success and how experts like SAP set themselves up for success on a Customer Success platform.

VIDEO FEATURES:
Keith Strodtman
COO, Customer First, SAP
Shelby Czarnota
VP, Customer Success Business Solutions, SAP

How to Maximize Product Adoption

Globally and at Scale with Totango

VIDEO FEATURES:
Evyatar Seri
Customer Success Team Manager, Radware
Agour Tzour
Senior Customer Success Manager, Totango

How to Turn Escalations into Opportunities

Problem Solving is an Essential Component of Customer Success

VIDEO FEATURES:
Vidhu Sharma
Senior CSM, Totango

2019 Customer Success Summit Highlights

Can't Miss Learnings from Totango's Annual CS Summit

VIDEO FEATURES:
Kevin O’Came
SVP Customer Success, Totango

Unlocking Visibility to Drive Team Accountability and Team Productivity

How Totango Helped Monster Create a More Productive and Profitable Work Environment

VIDEO FEATURES:
Kristin Hallas
Senior Manager, Customer Success, Monster
Ella Eng
Senior Customer Success Manager, Totango

Sales to Customer Success Handoff Essentials

Kick Starting Customer Onboarding During The Sales Process

VIDEO FEATURES:
Ross Fulton
Co-Founder & CEO, Valuize

Totango's Digital Approach to Reach High Volume Customers

How a Tech Touch model can help you scale your Customer Success team

VIDEO FEATURES:
Amanda Hartman
Director of Customer Success Operations, Egnyte
Christine Knific
Senior Manager Digital Success, Totango

Trustpilot’s Growth Story Using Totango

How Customer Success accelerated growth and led to happier employees and customers

VIDEO FEATURES:
Brian Merritt
VP Customer Success, TrustPilot

Demonstrating Totango's Customer Success Impact to Your Leadership Team

How to make Customer Success your competitive advantage.

VIDEO FEATURES:
Omer Gotlieb
Co-Founder, Totango

The Key to Customer Loyalty is Understanding the Voice of the Customer

Explore AutoDesk's Strategies and Tactics for Best-in-Class VoC Programs

VIDEO FEATURES:
Laura Talbot
Voice of Customer Program Manager, Autodesk Construction Solutions
Robyn Fernandez
Director of Customer Success, Totango

Waystar’s Road to Customer Success with Totango

How Totango transformed Waystar's Customer Success operations in just 8 weeks.

VIDEO FEATURES:
Jeff Hurst
Chief Client Success Officer, Waystar
Katie Patel
VP of Client Success, Waystar

Best Practices for Enabling Customer Success to Scale

Using advanced segmentation and automating personalized drip campaigns to drive onboarding

VIDEO FEATURES:
Claire Grayeb
Customer Success Communications Lead, Zoom Video Communications
Ashley Butler
Customer Success Operations Manager, Zoom Video Communications