Lucid was ready to get started on the path of customer success and set out with two goals. They wanted to have successful customers AND successful teams. Learn more about why Lucid chose to partner with Totango to drive scalable processes and outcomes.
Customer Success, Scalable Outcomes
Allie Irvin, Head of CS at Extreme Networks, discusses key strategies for driving impact through scaled customer success initiatives. Explore the importance of building a multidisciplinary customer success team, working cross-functionally with various partners, and reevaluating KPIs for scaled CS.
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With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.
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Aruba’s one-to-many CS program successfully scaled their customer experience, while maintaining a personalized approach.
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