Customer Stories

Choosing a Strategic Customer Success Partner - The Lucid Story

Lucid was ready to get started on the path of customer success and set out with two goals. They wanted to have successful customers AND successful teams. Learn more about why Lucid chose to partner with Totango to drive scalable processes and outcomes.

Video Transcript

Customer Success, Scalable Outcomes

Start creating your customer success story today.

Additional videos you might be interested in

Driving impact with a scaled CS perspective

Allie Irvin, Head of CS at Extreme Networks, discusses key strategies for driving impact through scaled customer success initiatives. Explore the importance of building a multidisciplinary customer success team, working cross-functionally with various partners, and reevaluating KPIs for scaled CS.

Watch Story

Waystar tackles risk and churn

With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.

Watch Story

Aruba succeeds in retention and growth

Aruba’s one-to-many CS program successfully scaled their customer experience, while maintaining a personalized approach.

Watch Story

You're only one click away from accelerating your business outcomes

Request a Demo