Customer Stories

Codifying Client Success

Katie Patel, Head of Client Success Management at Waystar, discusses the importance of speed to value and crawl-walk-deployment methodology to achieving business outcomes at scale.  Totango will help Waystar codify client success into their business processes through programs and plays, starting with the Retention and Cross-Sell / Upsell SuccessBLOCs.

Video Transcript

Start creating your customer success story today.

Additional videos you might be interested in

Driving impact with a scaled CS perspective

Allie Irvin, Head of CS at Extreme Networks, discusses key strategies for driving impact through scaled customer success initiatives. Explore the importance of building a multidisciplinary customer success team, working cross-functionally with various partners, and reevaluating KPIs for scaled CS.

Watch Story

Waystar tackles risk and churn

With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.

Watch Story

Aruba succeeds in retention and growth

Aruba’s one-to-many CS program successfully scaled their customer experience, while maintaining a personalized approach.

Watch Story

You're only one click away from accelerating your business outcomes

Request a Demo