Katie Patel, Head of Client Success Management at Waystar, discusses the importance of speed to value and crawl-walk-deployment methodology to achieving business outcomes at scale. Totango will help Waystar codify client success into their business processes through programs and plays, starting with the Retention and Cross-Sell / Upsell SuccessBLOCs.
With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.Watch Story
Aruba’s one-to-many CS program successfully scaled their customer experience, while maintaining a personalized approach.Watch Story
TaskRabbit effectively retained their Taskers by helping them achieve their earnings goals and drive a 3x improvement in Tasker earnings.Watch Story