Katie Patel, Head of Client Success Management at Waystar, discusses the importance of speed to value and crawl-walk-deployment methodology to achieving business outcomes at scale. Totango will help Waystar codify client success into their business processes through programs and plays, starting with the Retention and Cross-Sell / Upsell SuccessBLOCs.
Katie Patel
Head of Client Success Management, Waystar
Design and Run Customer Journeys, All-in-One
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