customer stories

Codifying Client Success

Katie Patel, Head of Client Success Management at Waystar, discusses the importance of speed to value and crawl-walk-deployment methodology to achieving business outcomes at scale.  Totango will help Waystar codify client success into their business processes through programs and plays, starting with the Retention and Cross-Sell / Upsell SuccessBLOCs.

Video Transcript

FEATURING
Katie Patel
Head of Client Success Management, Waystar
TOPICS COVERED
"I really like the people, I felt the commitment from every single person we met at Totango from the beginning to the very end."
Katie Patel
Head of Client Success Management, Waystar

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