With COVID-19 rocking the entire restaurant and hospitality industry, SevenRooms had to pivot their business quickly and launch new processes. Learn more about how they were able to mobilize quickly and enable their team to do more with less.
Customer Centricity, Digital Engagement
Allie Irvin, Head of CS at Extreme Networks, discusses key strategies for driving impact through scaled customer success initiatives. Explore the importance of building a multidisciplinary customer success team, working cross-functionally with various partners, and reevaluating KPIs for scaled CS.
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With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.
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Aruba’s one-to-many CS program successfully scaled their customer experience, while maintaining a personalized approach.
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