SAP COO of Customer First, Keith Strodtman shares his thoughts on how SAP operationalizes customer success in order to lead the business proactively from the front by using Totango.
With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.
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Aruba’s one-to-many CS program successfully scaled their customer experience, while maintaining a personalized approach.
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TaskRabbit effectively retained their Taskers by helping them achieve their earnings goals and drive a 3x improvement in Tasker earnings.
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