CUSTOMER STORIES

TaskRabbit focuses on customers’ successes

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IMPROVEMENT IN TASKER EARNINGS
Industry: 
Company size: 
“We are investing in our future success by creating longer-retaining Taskers with higher lifetime value.”


Morgan Courtney, Director of Customer Success, TaskRabbit

TaskRabbit is a gig economy company connecting customers with skilled Taskers so customers can get more done in less time. Using Totango, they’ve effectively retained their Taskers by helping them achieve their earnings goals and drive a 3x improvement in Tasker earnings.

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20%
REDUCTION IN CUSTOMER CHURN

Waystar tackles risk and churn

With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.

222%
ENGAGEMENT INCREASED

How Braze increased CS platform engagement by over 220%

Learn how Braze increased platform adoption by over 220%, streamlined workflows, and enhanced cross-functional collaboration to create a dynamic, centralized post-sales hub that drives efficiency and growth.

Increased 360 visibility

Why Teamwork made the switch to Totango

By leveraging Totango’s powerful technology and taking a digital-first approach to customer success early on, Teamwork has been able to drive scalability and growth.