Totango transformed Data Intensity by driving visibility and consistent behavior. Unlike other platforms, Data Intensity is able to act on the data to drive retention
Customer Data, Actionable Insights, Customer Segmentation, Customer Retention
Allie Irvin, Head of CS at Extreme Networks, discusses key strategies for driving impact through scaled customer success initiatives. Explore the importance of building a multidisciplinary customer success team, working cross-functionally with various partners, and reevaluating KPIs for scaled CS.
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With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.
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Aruba’s one-to-many CS program successfully scaled their customer experience, while maintaining a personalized approach.
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