Seth Freeman describes how, as a new employee of Data Intensity, he was able to leverage Totango to understand his portfolio of customers "in minutes" and drive impact on NPS scores and reduce churn.
Customer Insights, Customer Churn, Operational Efficiency, Client Success, Client Experience, Net Promoter Score, SuccessBlocs, SuccessPlays
Allie Irvin, Head of CS at Extreme Networks, discusses key strategies for driving impact through scaled customer success initiatives. Explore the importance of building a multidisciplinary customer success team, working cross-functionally with various partners, and reevaluating KPIs for scaled CS.
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With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.
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Aruba’s one-to-many CS program successfully scaled their customer experience, while maintaining a personalized approach.
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