In a customer-driven economy, your business’s Customer Success teams have a unique opportunity to be a valuable asset in revenue generation. Agour Tzour, Senior Customer Success Manager at Totango, talk about how the traditional structure of revenue generation divided between account managers and customer success teams is inherently flawed for both the company and the customer. Instead, a CS focused framework can provide a better experience for customers.
In this presentation you will learn:
Overall, a value-based approach to revenue generation can a win-win-win for the customer, the CSM, and the company; with CSM being able to increase revenue generation through providing customers with solutions that CSM managers know can help address customer needs.