WEbinar

Boldly Grow in an Unstable Economy

A 3-part customer success webinar series
hosted by:
Kevin O'Came
Kevin O'Came
Kevin O'Came
hosted by:
Kevin O'Came
Kevin O'Came
Kevin O'Came
Part 1: June 28 - 8:00 am PST | 11:00 am EST

The Growth Lifesaver in Times of Uncertainty

 In today’s rapidly-changing business world, your customer base is your lifesaver. In fact, during periods of economic instability, it may be the only growth channel on which you can depend.

Now is the time to shift your focus from sales pipeline and double down on your customers and act swiftly in the face of disruption to protect your customer base by delivering value at every stage of their journeys.

Join Jamie Bertasi, President and COO at Totango and Ken McMahon, Head of Customer Success at Nextiva, a leading connected communications company, to discuss what Nextiva and other customer success leaders are doing NOW to drive growth in their customer base even during tough economic conditions.

Jamie Bertasi
President & COO, Totango
Ken McMahon
Head of Customer Success
Nextiva

Part 2: July 14 - 8:30 am PST | 11:30 am EST

Recession-Proof your Business

Do you know which of your customers are at risk due to the changing market conditions? Do you have a clear and actionable plan to protect your customer base? 

Now is the time to re-invest in customer success and maximize return on your investment. Join us for an action-oriented session as we walk you through how to implement a clear strategy and actionable plan to recession-proof your business In times of uncertainty.

During this webinar you will learn how to:

  • Conduct a sensitivity analysis to assess exposure risk in your customer base
  • Create a real-time dashboard to stay on top of customer health 
  • Implement an action plan to detect risk and protect business profitability
  • Use Totango’s pre-built Monitor Health and Detect Risk SuccessBLOCs to achieve meaningful progress immediately
Elizabeth Tajonar
Senior Customer Success Manager
Totango
Emilee Marchesiello
Director of Customer Success
ProctorU

Part 3: July 21 - 8:30 am PST | 11:30 am EST

5 Strategies for Customer Growth

Behind the closed doors, your customers are going through the exercise of evaluating their investments, including their investment in your product and services. It is more important than ever to automate consistent and personalized communication with your customers to ensure you and your products stay relevant for their business and drive efficient growth.  

Join Brittany Reichwald, Product Manager at Totango and Katie Yagodnik, Director, CS Operations & Digital Programs at Totango as they share the top 5 strategies to retain the confidence of your customers in your business and build a scalable customer growth engine. 

During this webinar you will learn how to:

  • Implement a proactive customer nurture strategy that scales to support thousands of customers
  • Leverage data-driven insights and analytics to communicate the unique value of your product 
  • Automate an expansion program at scale
  • Use Totango’s new Engage Customers SuccessBLOC to achieve immediate results
Katie Yagodnik
Director Customer Success Operations and Digital Programs
Totango
Brittany Reichwald
Associate Product Manager
Totango

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hosted by:
Kevin O'Came
Kevin O'Came
Kevin O'Came

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