How to Fast-Track Your Cisco CX Specialization Certification

Dec 10 @ 9 AM PT/12 PM ET

As the #1 Customer Success platform chosen by more Cisco partners than any other CS solution, we’ve taken the guesswork out of the process to get certified by working with the team at Cisco to ensure you have a ready-made program that meets the requirements for CX Specialization certification and delivers outsized business outcomes at scale.

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Thursday, December 10, 2020

As the #1 Customer Success platform chosen by more Cisco partners than any other CS solution, we’ve taken the guesswork out of the process to get certified by working with the team at Cisco to ensure you have a ready-made program that meets the requirements for CX Specialization certification and delivers outsized business outcomes at scale. 

Join Jamie Bertasi, Totango COO & CCO, and Christian Hansen, Cisco Program Manager of Business Development on Thursday, December 10th at 9:00 AM PST | 12:00 PM EST as they take you step-by-step through the Cisco CX certification program - requirements, expected benefits, and lifetime incentives - and success stories of how Totango has enabled Cisco partners to drive onboarding, adoption, expansion, and renewal at scale and accelerate their incentives payout.  

Through a presentation, demo, and open Q&A style discussion, Cisco and Totango will answer all your questions (including how to get Cisco to pay for your Customer Success platform) and debunk commonly held myths on the speed to financial results.  

What you will learn:

  • Why Cisco is driving the customer experience program
  • Requirements for the March 2021 deadline and how to fast track implementation
  • Expected benefits and incentives to the program and why it makes so much financial sense
  • How Totango has partnered with Cisco program and partners to accelerate the process and incentives payout

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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Register today

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hosted by:
Kevin O'Came

Jamie Bertasi
COO & CCO, Totango

Kevin O'Came

Christian Hansen
Program Manager of Business Development, Cisco

Kevin O'Came

As the #1 Customer Success platform chosen by more Cisco partners than any other CS solution, we’ve taken the guesswork out of the process to get certified by working with the team at Cisco to ensure you have a ready-made program that meets the requirements for CX Specialization certification and delivers outsized business outcomes at scale. 

Join Jamie Bertasi, Totango COO & CCO, and Christian Hansen, Cisco Program Manager of Business Development on Thursday, December 10th at 9:00 AM PST | 12:00 PM EST as they take you step-by-step through the Cisco CX certification program - requirements, expected benefits, and lifetime incentives - and success stories of how Totango has enabled Cisco partners to drive onboarding, adoption, expansion, and renewal at scale and accelerate their incentives payout.  

Through a presentation, demo, and open Q&A style discussion, Cisco and Totango will answer all your questions (including how to get Cisco to pay for your Customer Success platform) and debunk commonly held myths on the speed to financial results.  

What you will learn:

  • Why Cisco is driving the customer experience program
  • Requirements for the March 2021 deadline and how to fast track implementation
  • Expected benefits and incentives to the program and why it makes so much financial sense
  • How Totango has partnered with Cisco program and partners to accelerate the process and incentives payout

Featuring leaders from:

Waystar

Read the transcript

Register today

Watch Now
hosted by:
Kevin O'Came

Jamie Bertasi
COO & CCO, Totango

Kevin O'Came

Christian Hansen
Program Manager of Business Development, Cisco

Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Jamie Bertasi
COO & CCO, Totango

Kevin O'Came

Christian Hansen
Program Manager of Business Development, Cisco

Kevin O'Came
Kevin O'Came
Kevin O'Came