SAP's bold Customer First vision to create the best customer experience in the software industry means putting their customers’ success at the forefront of everything they do. To deliver on this promise, SAP launched Totango as it's One Customer Success Platform across the majority of its lines of business. Now more than 11,000+ SAP users are using Totango to turn customer insights into actions, to improve business outcomes and deliver a consistent and delightful customer experience.
Learn more about Customer Success and how experts like SAP set themselves up for success on a Customer Success platform. After this webinar you will understand:
- What Customer Success can do and can’t do for your business
- How to create a plan to implement a Customer Success platform for your business
- How to engage your stakeholders internally to set yourself up for success
SAP will share how they achieved Customers First by defining best-in-class processes, then operationalizing these processes, and finally enabling success through technology.