2019 State of the Customer Success Industry and Salary Report Webinar

In this webinar our SVP of Customer Success, Kevin O'Came and SVP of Marketing, Anne Ting will dive into the research and data from our 2019 State of Customer Success Industry and Salary Survey and 2019 Customer Insights Report to share details around on compensation models, coverage models, CS challenges, trends, and more!

Did you miss the live event? Recording coming soon. Register to get the recording.

Totango and Catalyst

Register today

00
days
00
hrs
00
min
00
sec

Online/Virtual – Free

Wednesday, August 28, 2019

Totango surveyed close to 500 professionals and analyzed more than 10,000 data points for its 2019 State of the Customer Success Industry and Salary Report. The completed analysis provides many valuable insights into the trends of the customer success profession, including the unique challenges and goals of the industry. While great strides have been made in both recognition of the industry as well as the more widespread implementation of customer success software and best practices, there is still more room for growth in the customer success space.

A few key takeaways from the survey:

  • Customer Success teams are growing in size alongside coverage models that scale to cover a broad base of customers.
  • Technology adoption still needs to mature to enable a customer success mindset, although the digital transformation is imminent.
  • Compensation structures have evolved to align with the increasing importance of customer success, reflecting a shift in revenue responsibility.


Take a look below for a sneak peek of our analysis.

Register to Watch

Speakers

No items found.

Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

Register today to watch

Register today

hosted by:
Kevin O'Came

Kevin O'Came
SVP Customer Success

Kevin O'Came

Anne Ting
SVP Marketing

Kevin O'Came

Totango surveyed close to 500 professionals and analyzed more than 10,000 data points for its 2019 State of the Customer Success Industry and Salary Report. The completed analysis provides many valuable insights into the trends of the customer success profession, including the unique challenges and goals of the industry. While great strides have been made in both recognition of the industry as well as the more widespread implementation of customer success software and best practices, there is still more room for growth in the customer success space.

A few key takeaways from the survey:

  • Customer Success teams are growing in size alongside coverage models that scale to cover a broad base of customers.
  • Technology adoption still needs to mature to enable a customer success mindset, although the digital transformation is imminent.
  • Compensation structures have evolved to align with the increasing importance of customer success, reflecting a shift in revenue responsibility.


Take a look below for a sneak peek of our analysis.

Featuring leaders from:

Waystar

Read the transcript

Register today

hosted by:
Kevin O'Came

Kevin O'Came
SVP Customer Success

Kevin O'Came

Anne Ting
SVP Marketing

Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

Download
FEATURING:
Kevin O'Came

Kevin O'Came
SVP Customer Success

Kevin O'Came

Anne Ting
SVP Marketing

Kevin O'Came
Kevin O'Came
Kevin O'Came