Customer Stories

Client Success is about managing the whole customer journey

Dilip Kumar, COO of Group Services at Dimension Data, says client success is not just managing churn and renewals but about the entire client journey and client experience. Totango helps Dimension Data optimize conflicting business tools and processes to scale the company efficiently. Touchpoints allow them to deliver value to their customers constantly and drive adoption of key product features

Video Transcript

Start creating your customer success story today.

Additional videos you might be interested in

Driving impact with a scaled CS perspective

Allie Irvin, Head of CS at Extreme Networks, discusses key strategies for driving impact through scaled customer success initiatives. Explore the importance of building a multidisciplinary customer success team, working cross-functionally with various partners, and reevaluating KPIs for scaled CS.

Watch Story

Waystar tackles risk and churn

With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.

Watch Story

Aruba succeeds in retention and growth

Aruba’s one-to-many CS program successfully scaled their customer experience, while maintaining a personalized approach.

Watch Story

You're only one click away from accelerating your business outcomes

Request a Demo