Client Success is about managing the whole customer journey

Dilip Kumar, COO of Group Services at Dimension Data, says client success is not just managing churn and renewals but about the entire client journey and client experience. Totango helps Dimension Data optimize conflicting business tools and processes to scale the company efficiently. Touchpoints allow them to deliver value to their customers constantly and drive adoption of key product features

Video Transcript

FEATURING
Dilip Kumar
NTT
TOPICS Covered
“Totango helps our success managers to actually help clients consume our offers and drive adoption.”
Dilip Kumar
NTT

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