Waystar partnered with Totango to accelerate customer succes and realized rapid time to value in just 8 weeks from kickoff to go-live.
Time to Value, Customer Success
Allie Irvin, Head of CS at Extreme Networks, discusses key strategies for driving impact through scaled customer success initiatives. Explore the importance of building a multidisciplinary customer success team, working cross-functionally with various partners, and reevaluating KPIs for scaled CS.Watch Story
With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.Watch Story
Aruba’s one-to-many CS program successfully scaled their customer experience, while maintaining a personalized approach.Watch Story