Trustpilot has unlocked a deeper level of visibility and understanding of their customers using Totango and the team has been empowered and delighted by consistent processes and strong guidance from Totango support
Agile Customer Success Team, Customer Visibility, Product Adoption, At-Risk Customers, Customer Support, Customer Success Practice, Customer Success Managers
Allie Irvin, Head of CS at Extreme Networks, discusses key strategies for driving impact through scaled customer success initiatives. Explore the importance of building a multidisciplinary customer success team, working cross-functionally with various partners, and reevaluating KPIs for scaled CS.
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With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.
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Aruba’s one-to-many CS program successfully scaled their customer experience, while maintaining a personalized approach.
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