Trustpilot has unlocked a deeper level of visibility and understanding of their customers using Totango and the team has been empowered and delighted by consistent processes and strong guidance from Totango support
Agile Customer Success Team, Customer Visibility, Product Adoption, At-Risk Customers, Customer Support, Customer Success Practice, Customer Success Managers
With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.
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Aruba’s one-to-many CS program successfully scaled their customer experience, while maintaining a personalized approach.
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TaskRabbit effectively retained their Taskers by helping them achieve their earnings goals and drive a 3x improvement in Tasker earnings.
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