SAP’s Transformation and Innovation in Customer Success

Learn more about Customer Success and how experts like SAP set themselves up for success on a Customer Success platform.

SAP's bold Customer First vision to create the best customer experience in the software industry means putting their customers’ success at the forefront of everything they do. To deliver on this promise, SAP launched Totango as it's One Customer Success Platform across the majority of its lines of business. Now more than 11,000+ SAP users are using Totango to turn customer insights into actions, to improve business outcomes and deliver a consistent and delightful customer experience.  

Learn more about Customer Success and how experts like SAP set themselves up for success on a Customer Success platform. After this webinar you will understand:

  • The best practices for implementing a Customer Success program and platform for your business
  • How to align your stakeholders internally to set yourself up for success
  • How to implement large scale tracking and visibility of your customer, including product adoption and experience feedback to drive engagement

Video Transcript

Read the transcript

speaker(s)
Keith Strodtman
COO, Customer First, SAP
Shelby Czarnota
VP, Customer Success Business Solutions, SAP
Event
Customer Success Summit: CXO
TOPIC
“We recognized we needed a technology solution, but we knew that we would fail if we didn't do that groundwork around our process and our people harmonization first? And that was a key part of our success."