Customer Experience Canvas: Part 2

Apr 13, 2022 @ 8 AM PT/ 11 AM ET

‍Develop Unique Customer Journeys

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Totango and Catalyst

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Online/Virtual – Free

Wednesday, April 13, 2022

View Part 1 Replay

Develop Unique Customer Journeys

Date: April 20, 2022
Time
: 10 am PT/1 pm ET (30 min)

Join Customer Success Manager at Totango, Claire Carlson, and Director of CX Operations at Simpleview, Luke Johnson, to hear firsthand how Simpleview has been using the Customer Experience Canvas to visualize and proactively manage his renewal and nurture journeys, and drive the right actions from his team.  Claire and Luke will also share specific recommendations on how to get started designing your customer journeys in Canvas, how to use Canvas to effectively communicate the goals and activities for each journey, and the essential steps to set your team up for success.

What you'll learn:

  • best practices for getting started with designing your customer journey in Canvas
  • how to operationalize a retention and ARR journey with Canvas
  • how to operationalize a nurture program with Canvas

Register to Watch

Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

Register today to watch

Register today

Register for This Two-Part Series

Save Your Spot
hosted by:
Kevin O'Came

Nate Richardson
Sr. Product Manager, Totango

Kevin O'Came

Luke Johnson
Director of CX Operations, Simpleview

Kevin O'Came

Claire Carlson
CSM, Totango

View Part 1 Replay

Develop Unique Customer Journeys

Date: April 20, 2022
Time
: 10 am PT/1 pm ET (30 min)

Join Customer Success Manager at Totango, Claire Carlson, and Director of CX Operations at Simpleview, Luke Johnson, to hear firsthand how Simpleview has been using the Customer Experience Canvas to visualize and proactively manage his renewal and nurture journeys, and drive the right actions from his team.  Claire and Luke will also share specific recommendations on how to get started designing your customer journeys in Canvas, how to use Canvas to effectively communicate the goals and activities for each journey, and the essential steps to set your team up for success.

What you'll learn:

  • best practices for getting started with designing your customer journey in Canvas
  • how to operationalize a retention and ARR journey with Canvas
  • how to operationalize a nurture program with Canvas

Featuring leaders from:

Waystar

Read the transcript

Register today

Register for This Two-Part Series

Save Your Spot
hosted by:
Kevin O'Came

Nate Richardson
Sr. Product Manager, Totango

Kevin O'Came

Luke Johnson
Director of CX Operations, Simpleview

Kevin O'Came

Claire Carlson
CSM, Totango

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Nate Richardson
Sr. Product Manager, Totango

Kevin O'Came

Luke Johnson
Director of CX Operations, Simpleview

Kevin O'Came

Claire Carlson
CSM, Totango

Kevin O'Came
Kevin O'Came